Senior Learning Experience Designer

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Metropolis is seeking a Senior Learning Experience Designer with strong instructional design fundamentals and a passion for AI-enabled content creation to design scalable, engaging, and performance-driven learning experiences. In this role, you will blend traditional learning experience design with modern content production techniques, including AI-assisted development and video-based learning, to build critical skills and support career growth across the organization. You will partner closely with People Partners, subject matter experts, and business leaders to translate complex concepts into high-quality, learner-centered solutions that ensure our workforce can thrive in a fast-paced, technology-driven environment.

• Design and develop engaging learning programs, courses, and resources aligned to business priorities and L&D strategy
• Apply instructional design methodologies and adult learning principles to create experiences that drive knowledge retention and on-the-job application
• Partner with subject matter experts to translate complex concepts into clear, accessible, and impactful learning content
• Take autonomous ownership of learning content challenges, identifying and resolving blockers to ensure timely and effective delivery
• Build blended learning solutions incorporating eLearning, instructor-led training, virtual sessions, toolkits, and job aids
• Leverage AI enabled tools and platforms to enhance learning design, content development, personalization, and operational efficiency
• Design and produce high-quality video learning content using AI-driven and traditional video creation tools
• Manage the end-to-end video production process, including scripting, storyboarding, editing, and publishing
• Evaluate learning effectiveness through assessments, surveys, and analytics to iterate on programs based on performance data
• Stay current on learning technologies, AI advancements, and industry best practices to continuously innovate the learner experience

• 5+ years of experience in instructional design, learning experience design, or L&D program development
• Strong grounding in adult learning theory, instructional design models, and blended learning strategies
• Demonstrated experience creating video-based learning content, including use of AI-enabled video tools
• Proven ability to script, design, edit, and produce polished learning videos and multimedia content
• Proficiency in eLearning authoring tools such as Articulate 360/Rise, Camtasia, Captivate, or similar tools
• Familiarity with learning management systems (LMS) and emerging learning technologies
• Excellent communication, storytelling, and stakeholder partnership skills
• Strong project management capabilities with the ability to manage multiple initiatives concurrently
• Creative, learner-first mindset with a focus on measurable business and performance outcomes

• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $95,000.00 USD to $115,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Onsite