GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
GitLab is seeking a Senior Learning Experience Designer (LXD) to join our Professional Services team. In this role, you'll leverage your strong instructional design and technical expertise to create engaging, outcome-driven learning experiences for our global customer base. You'll apply adult learning theory, modern instructional design best practices, and a strong understanding of technical concepts to develop scalable, modular content that drives customer success.
About the RoleAs part of the Professional Services team, you'll help create high-impact learning experiences that deliver value at scale—empowering our customers to become not just GitLab experts, but champions of our brand. The ideal candidate has experience creating Instructor-led, on-demand digital modules, videos, interactive hands-on labs, workshops, and certification materials. You should be passionate about learning and adept at simplifying complex technical topics.
What You'll Do- Design and develop high-quality educational content, including instructor-led and digital courses, presentations, hands-on labs, and assessments that meet defined learning outcomes
- Use your instructional design expertise to review courses, recommend improvements, and help enhance our learning offerings
- Apply instructional design methodologies and adult learning principles to create compelling, effective training solutions
- Collaborate with subject matter experts (SMEs), curriculum developers, and cross-functional teams (e.g., Sales, Engineering, Support, and Professional Services) to ensure content aligns with product updates and business goals
- Partner with other team members to design, plan, develop, analyze, and maintain engaging learning experiences that support self-paced, virtual delivery formats
- Contribute to the development and maintenance of technical systems, tools, and environments that support scalable and consistent training programs
- Assist in the development of certification and accreditation exam content, including item writing and scoring rubrics criteria
- Continuously improve and iterate on content based on learner feedback, new product features, and evolving best practices
- Stay informed on GitLab's latest features and ensure content remains accurate and up to date
- 5+ years experience in enterprise customer-facing roles such as curriculum developer, instructional design, technical trainer, or consulting engineer (ideally in a subscription/SaaS environment)
- Strong understanding of adult learning principles, instructional design models, and learning theories
- Proficient with eLearning tools such as Articulate Rise, Storyline, Captivate, Clueso, and Camtasia, as well as productivity tools including Adobe Acrobat, Google Suite, and Microsoft 365
- Hands-on experience with GitLab CI/CD, security features, and DevSecOps workflows, along with familiarity with the software development lifecycle, DevOps practices, and cloud-native technologies (e.g., Kubernetes, containers, microservices); GitLab certification(s) strongly preferred
- Skills in graphic design or multimedia development (e.g., videos, slide decks, job aids)
- Knowledge of Learning Management Systems (LMS) and familiarity with eLearning standards such as xAPI and SCORM
- Excellent communication and collaboration skills
- Experience designing and delivering curriculum to large enterprise audiences
- Familiarity with open-source communities and software
- Relevant certifications (e.g., GitLab Certified Professional, Microsoft Certified Trainer)
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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