Senior IT Product Manager

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $140,000.00 to $175,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.  

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement 
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

 If you have any questions or concerns about this posting, please email [email protected]. 

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Why WWT? 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

The Senior IT Product Manager is an integrator of people, process, and technology – a strategic leader, problem solver, and trusted advisor for our internal business stakeholders – in this case, the World Wide Technology Global Sales team. This key role requires a consultative mindset, broad technical expertise, exceptional leadership capabilities, advanced relationship management abilities, and the ability to drive enterprise level initiatives that align with Sales’ business goals. Having responsibility for both vision and execution, the Senior IT Product Manager blends strategic foresight with operational discipline to lead transformational efforts across IT services and solutions.

In our high-tech company, this Senior Manager role has the potential to oversee multiple IT Teams comprised of IT professionals, responsible for delivering critical business initiatives, enhancing existing platforms, and maintaining reliable IT operations. The ideal candidate will have a strong foundation in technology delivery, proven experience managing high-performing teams, and a track record of enabling business value through IT. In addition, the candidate has extensive background and experience in relationship management and in Sales and/or Sale Operations, including functional understanding of technology platforms such as Salesforce, Learning Management Systems, and other critical sales tools.

This role is central to shaping the future of enterprise IT at scale — with a strong emphasis on cross-functional leadership, strategic planning, stakeholder engagement, relationship management, and continuous improvement, with a strong focus on AI forward solutions. 

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Leadership reserves the right to add, modify or remove any qualification or duty.

Nothing in this description changes the existing at-will employment relationship between the Company and the employee occupying the position.

Job Responsibilities

• Define and execute the strategic direction for your portfolio in alignment with broader enterprise goals.
• Serve as a key contributor to the overall IT strategy and roadmap, balancing near-term demands with long-term innovation and scalability.

Team Leadership & Development:

• Lead, mentor, and develop a diverse team of IT professionals.
• Foster a culture of accountability, innovation, and continuous learning.
• Set performance expectations and support career development through coaching and feedback.
• Works with minimal direction toward predetermined long-range goals.
• Acts independently to determine methods and procedures on new or special assignments.
• Determines and pursues courses of action essential in obtaining desired results.
• Takes calculated risks.

Portfolio & Project Delivery:

• Oversee execution of enterprise projects, product enhancements, and digital initiatives.
• Ensure successful delivery of complex IT programs on time, within scope, and aligned to business priorities.

Operational Excellence:

• Ensure high availability, performance, and reliability of IT services.
• Implement and mature operational practices to support continuous service delivery, incident response, change management, and risk mitigation.

Stakeholder Engagement:

• Build and maintain strong partnerships with business leaders across departments.
• Act as a consultant and change agent, translating business needs into technology strategies and actionable solutions.
• Recognize complex business challenges and problems and work between our business stakeholders and our technology teams to create effective solutions.

Business Outcomes & Value Realization:

• Drive measurable business impact through the integration of people, process, and technology.
• Identify and capitalize on opportunities to improve efficiency, quality, or customer experience through IT capabilities.

Governance, Compliance & Risk Management:

• Ensure all team activities adhere to internal controls, compliance standards, and cybersecurity policies.
• Proactively identify risks and lead mitigation planning across projects and operations.

Vendor & Budget Oversight:

• Manage relationships with external partners and service providers.
• Oversee budgets, resource planning, and vendor performance to ensure alignment with cost, quality, and service expectations.
• Continuous improvement and innovation:
• Identify and champion opportunities for process improvements, automation, and adoption of best practices.
• Leverage emerging technologies and a balanced people-process-technology approach to create synergies that improve business outcomes.
• Foster a culture of innovation by encouraging the team to explore new ideas and solutions that enhance service delivery or productivity.

Qualifications:

• Bachelor’s Degree in Computer Science or Bachelor’s Degree in Arts/Sciences (BA/BS) Engineering
• A combination of education, training and experience may be considered in lieu of a degree.
• Familiarity with Agile, DevOps, and ITIL frameworks
• A minimum of 5 years working directly or indirectly with Sales processes within Salesforce
• A minimum of 5 years of experience in or with Sales Operations and/or Business Development
• Up to 10% Domestic and International Travel
• Demonstrated success leading enterprise-scale IT initiatives and complex operations in a hybrid or matrixed environment
• Proven ability to align technology initiatives with business strategy and to drive cross-functional results
• A minimum of 10 years of progressive product management experience
• A minimum of 5 years leading successful High Performing Teams in a hybrid and distributed organization