The Senior Implementation Specialist leads client implementations of Luminator products, ensuring successful integration, customer satisfaction, and effective training while troubleshooting technical issues.
🌟 Be a Part of Something Bigger! 🌟
At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.
We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide.
We are seeking a Senior Implementation Specialist will serve as a Subject Matter Expert in support of the installation of Luminator’s products to deliver an exceptional customer service experience. This role will take the lead in guiding customers through the implementation process, ensuring the successful integration of our solutions and services. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
What You’ll Do:
What You’ll Bring to the Team:
Skills:
Experience:
Computer Skills: Proficiency with Microsoft Office applications is required, including but not limited to Word, Excel, and PowerPoint.
Other Requirements:
If you're passionate about making a difference and thrive in a collaborative environment, we want you on our team!
Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.
At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.
We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide.
We are seeking a Senior Implementation Specialist will serve as a Subject Matter Expert in support of the installation of Luminator’s products to deliver an exceptional customer service experience. This role will take the lead in guiding customers through the implementation process, ensuring the successful integration of our solutions and services. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
What You’ll Do:
- Serve as a Subject Matter Expert (SME) on Luminator’s hardware and software solutions.
- Maintain up-to-date proficiency across all company products and services, including installation standards, equipment protocols, and safety guidelines.
- Review product prints and specifications to ensure technical accuracy and alignment with client needs.
- Lead end-to-end implementation projects, collaborating with clients to define requirements and deliver tailored solutions.
- Develop and manage detailed implementation plans, timelines, and resource strategies aligned with project scope and client objectives.
- Conduct system assessments to identify integration points, data migration needs, and customization opportunities.
- Configure and customize solutions to meet client specifications, ensuring accurate and effective deployment.
- Act as the primary point of contact throughout the implementation lifecycle, providing regular updates and addressing inquiries professionally.
- Deliver client training and documentation to support effective use and long-term maintenance of solutions.
- Build and maintain positive relationships with customers, ensuring satisfaction and trust.
- Troubleshoot complex technical issues during implementation, collaborating cross-functionally to resolve challenges efficiently.
- Work with site management to verify installations meet specifications and quality standards.
- Operate vehicles and field systems safely and in accordance with company protocols.
- Partner with sales, product development, and support teams to ensure alignment and a seamless customer experience.
- Coordinate work across departments to meet project commitments and drive successful outcomes.
- Identify and implement process improvements, documentation enhancements, and opportunities for team knowledge sharing.
- Stay current with industry trends, emerging technologies, and evolving implementation methodologies.
- Develop and deliver hands-on training courses tailored to equipment types and local operational needs.
- Mentor and support the development of future Senior Implementation Specialists.
- Document implementation processes and technical configurations thoroughly.
- Follow all company field procedures and protocols to ensure compliance and safety.
What You’ll Bring to the Team:
Skills:
- Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
- Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Repairing — Repairing machines or systems using the needed tools.
- Troubleshooting — Determining causes of operating errors and deciding what to do about it.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Experience:
- HS Diploma required.
- 4+ year prior implementation experience with technical or engineering services,
- or Military experience in electronics programs may be considered equivalent to this typical qualification.
Computer Skills: Proficiency with Microsoft Office applications is required, including but not limited to Word, Excel, and PowerPoint.
Other Requirements:
- Clean DMV record and valid Driver License.
- OSHA training a plus.
- Exceptional organization and time management skills.
- Driven, self-starter with a sense of urgency and customer focus.
- Demonstrated knowledge of service contracts.
- Demonstrated ability to show and or train a co-worker on a technical problem or issue.
- Competitive compensation with career growth potential.
- Generous time off: Vacation and sick time, 11 company holidays, and 2 floating holidays.
- Educational Assistance Program: Robust reimbursement program for professional growth.
- Health and wellness: Medical, dental, and vision coverage plus 401k matching.
- Find out more about us by visiting our Life@Luminator page!
If you're passionate about making a difference and thrive in a collaborative environment, we want you on our team!
Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.
Top Skills
Hardware And Software Solutions
MS Office
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