Senior Implementation Lead / Project Manager (North America)

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place!

Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence.

Our mission at Goodstack is to revolutionize how the world does good 🌎.

As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.

In 2025 alone, we have facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally.

To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵

As an Implementation Lead, your mission is simple but vital: transform signed enterprise partnerships into successful, live programs.

You’ll lead new client implementations from kickoff through to launch — coordinating cross-functional teams, managing technical and operational setup, and ensuring each client goes live on time, fully configured, and ready to scale.

You’ll work closely with Solutions Consulting, Solutions Engineering, Product, and Client Success teams — acting as the operational heartbeat between commercial close and client adoption.

• Build the implementation frameworks required to be successful in this role.

• Partner with internal and client stakeholders to define scope, success criteria, and project plans.

• Build and manage structured implementation plans — clear milestones, ownership, dependencies, and deadlines.

• Lead all product implementation types with accountability for delivery quality, pace, and satisfaction.

• Serve as the primary client contact during implementation — managing expectations, surfacing risks, and ensuring constant communication.

• Coordinate cross-functional workstreams (technical, product, data, comms) to keep everything on track.

• Track progress through key metrics (timelines, resourcing, client satisfaction, risk logs).

• Ensure a seamless transition to the post-live team — handing over documentation, training, and support context.

• Capture insights from implementations to inform process improvements and product enhancements.

• Continually work on Goodstack’s delivery methodology and playbooks to drive faster time-to-live and higher adoption.

• You’ve led multiple enterprise implementations from kickoff to go-live with exceptional client feedback.

• Average implementation time has decreased through improved planning and proactive risk management.

• You’ve established repeatable delivery frameworks that the broader team adopts.

• Clients consistently describe the Goodstack onboarding experience as “best-in-class.”

• You’re trusted by Sales, Product, and CS as the go-to operator who gets clients live, fast, and happy.

• Clear and concise communicator – you keep stakeholders aligned and informed without overcomplicating.

• Exceptional project and stakeholder Lead – you drive accountability, pace, and structure across multiple teams.

• Commercially minded – you understand how faster go-lives translate to stronger adoption and revenue.

• Technically fluent – you grasp data flows and integrations and can problem-solve with engineers and product teams.

• Calm under pressure – you stay composed, prioritize well, and make clear decisions when things get busy.

• Collaborative by default – you bring people together, cut through noise, and get things done.

• 5+ years in implementation, delivery, or project management within SaaS or enterprise tech.

• Proven record managing full lifecycle implementations — from scope through to live.

• Strong stakeholder, communication, and risk/change management skills.

• Experience coordinating internal and client teams across time zones.

• Proficiency in project management tools (Asana, Jira, Notion, Hubspot, G-suite, etc.) and frameworks (Agile/Waterfall hybrid).

• Confident managing both operational and technical workstreams.

• Experience in fast-paced, high-growth environments where processes evolve rapidly.

• CSR, ESG, or social-impact technology.

• Experience working with enterprise clients like Microsoft, Airbnb, or TikTok.

• Certifications (PMP, PRINCE2, Agile/Scrum).

• Experience with APIs or SaaS integrations.

• Building documentation, templates, and process improvements that scale.

💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success

💝 Goodstack’s Workplace Giving

⚕️Private Health Insurance

🌞 $300 Brighten your day annual budget

🤓 $1,200 Learning & development annual budget

📚 Goodstack library

⭐️ Paid days off to volunteer for non-profit causes

🎤 Paid days to attend conferences

🥳 Paid day off on your birthday!

🌴 25 days annual leave, plus paid public holidays

💙 Paid sick leave

🧘🏽 Paid wellness leave

⚖️ Flexible working hours

🖥️ WFH budget upon joining

🌳 Ecologi Carbon Offsetting

🙌 … and so much more

Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world.

Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action.

Let's do this! 💜

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!