Senior HCM Payroll Specialist I

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Senior HCM Payroll Specialist I

Summary

This position is responsible for creating a “Premium” experience for customers through timely transition of new customers, direct support of existing customers, support of payroll processing, researching tax issues for customers and providing leadership and knowledge to fellow team members. This role troubleshoots situations, educates the clients, develops relationships, and creates the environment to demonstrate the depth, breadth and level of care that creates value in the Insperity relationship. The Senior HCM Payroll Specialist I provides support to clients, focusing on customer service, core competencies in teamwork and competency of software system required for client support.

Responsibilities

• Adheres to existing customer centric processes and procedures that drive delivery of premium service.

• Initiates proactive calls to customers based on customer satisfaction indicators via satisfaction survey results to address issues. 

• Handles larger and more complex customers for reconciliation of wages and taxes, and timely payroll processing.  

• Supports processes and procedures to ensure integrity and accountability for SOC-1 compliance.

• Identifies and engages service solutions within and outside Insperity Payroll Services (IPS).

• Identifies, develops, recommends and implements process improvements that result in improved efficiency, effectiveness and cost savings.

• Assists Tax department with research and timely filing of tax returns during peak filing periods. 

• Assists with training new team members.

• Assists management in handling escalations for team members.

Qualifications

• Bachelor’s Degree in Accounting or other related field is preferred but not required.

• Five to seven years of experience in a high growth payroll service bureau operation on-boarding and supporting customers and designing process and procedures is desired.

• CPP Certification is preferred.

• Customer service experience in a team environment.

• Effective written and verbal communication skills.

• Proficiency in GL configuration, tax adjustments (be a resource for team members) 

• Proficiency in Prevailing wages/Certified payroll

• Must have strong hands‑on experience with iSolved

• Effective problem solving/decision making/conflict resolution skills.

• Manages resources to budget and identifies and fulfills staffing needs.

• Possesses broad based exposure to various HR disciplines and understanding of their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.

• Proficient in design and delivery of concise and clear presentations to a broad audience.

• Demonstrated ability in handling multiple projects; acts as core business unit expert for key company initiatives; facilitate and coordinate testing and information gathering sessions for valuable feedback.

• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.