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Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
The Senior Fraud Investigator - Customer Protection Team at Robinhood Markets Inc. is an outstanding opportunity to play a meaningful role in safeguarding our users' financial well-being. You will be at the forefront of identifying and mitigating fraudulent activities, helping to craft a flawless and secure customer experience. Join a team that is exceptionally dedicated to protecting our customers and ensuring the integrity of our financial systems.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do- Handle inbound phone calls from users with fraud restrictions, applying investigative techniques to resolve cases according to internal procedures and policies
- Provide support and answer questions related to fraud investigations for junior and vendor investigators
- Use critical thinking and pattern detection to proactively identify emerging fraud trends
- Detail the rationale and determination for each alert, referring cases to other teams when necessary
- Identify and propose improvement opportunities across people, processes, and technology in Fraud Operations
- 4+ years of experience in fraud investigations, with in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud, or equivalent experience in related fields
- Ability to proactively identify problems and develop innovative solutions
- Capacity to operate in a fast-paced environment
- Strong written and verbal communication, analytical skills, and attention to detail
- Responsible for providing excellent customer service and ability to multi-task
- Excellent interpersonal skills, with experience working with cross-functional teams such as product, engineering, legal, compliance, vendor partners, or financial crimes
- Passion for mentoring and guiding junior fraud investigators and agents in their career development
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
Robinhood Denver, Colorado, USA Office
Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.
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