Senior Federal Solution Sales Executive - CX

Company Description
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Job Description
ServiceNow is looking for a Solution Sales Executive that will be responsible for market success of ServiceNow's CX, Service Digital and Now Assist Products across the US Federal Civilian Tribes and GSA Government Agencies.
Our CX Workflow Solution is built on ServiceNow's market leading Service Management platform and creates a single source of truth that allows processes across the enterprise to execute with uniform information.
You will be responsible for communicating the service and digital automation value proposition to prospects. You will develop a strong partnership with your designated Federal Field Account Executives and Federal Solution Consultants to provide a comprehensive and compelling message to agency leaders within the United States Federal Civilian sector. You will focus on targeting your service automation message to specific customer needs and will focus on being a trusted advisor to our community of Federal Civilian Agency customers.
What you get to do in this role:
The CX Solution Sales Executive is responsible for communicating ServiceNow's Service Automation value proposition to prospects, in partnership with field Federal Account Executives and Solution Consultants, while achieving quarterly and annual sales quotas.

• Provide subject matter mentoring and training to peers and other colleagues in the organization.
• Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, and challenges
• Work closely with field sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight
• In partnership with assigned field Account Executives and Solution Consultants, present our citizen and customer workflows solution directly to prospects, customers and at industry events and seminars
• Support the regional ServiceNow partner channels to drive an effective customer experience
• Articulate customer success strategies (and losses) to the field in order to streamline and standardize cx solution presentations and value proposition
• Become a trusted advisor to our community of customers

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of sales experience for customer workflows (CX) products the the Federal Government, ideally with a focus on products in service automation, field service management, digital workflows and AI.
• A strong understanding of the CX market and related business processes.
• Willingness to do whatever it takes to help define a new market and differentiate us from historical approaches.
• Ability to communicate complex issues in simple terms via written and oral media.
• Ability to forge strong business relationships and connect with both CTO / CIO and other Sr leaders / cabinet level - as well as with individuals in ServiceNow internal and external eco-system especially partner channels.
• Works well in a team environment.
• Bachelor's degree in business, marketing or related discipline preferred.
• US Citizenship

For positions in this location, we offer a base pay of $124,150 - 204,850, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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