The role involves providing high-level executive support, managing calendars, travel, and expenses, and driving cross-functional initiatives related to Customer Success and Services.
Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
About the Role
We’re looking for an Senior Executive Business Partner reporting to Chief of Staff to the CRO and supporting our VP, Global Customer Success and VP, Services & Support, who partner to lead Attentive’s entire post-sale Customer Experience function. This is a hybrid role that combines high-level executive support with operational and program management responsibilities—ideal for someone who thrives in both strategic and tactical work.
In this role, you will serve as an extension of the executives you support: anticipating needs, ensuring they are focused on the highest priorities, and at times gaining alignment or making decisions on their behalf. You’ll manage core executive support functions like calendar, travel, and expenses, while also owning and driving cross-functional initiatives that span Customer Success, Services, Support, and other go-to-market teams. From building business metrics readouts and creating strategic program frameworks to coordinating the launch of key initiatives, you’ll help turn vision into execution.
This is a unique opportunity to gain visibility into the inner workings of a high-growth SaaS company, work directly with senior leadership, and make an immediate impact on our most important customer-facing priorities.
What You’ll Accomplish
- Manage and optimize the calendars, travel arrangements, expenses, and high-priority meeting prep for both the VP, Global Customer Success and VP, Services & Support—ensuring they are focused on the most impactful work.
- Serve as a trusted partner and extension of the executives, exercising judgment to make decisions, resolve conflicts, and gain alignment on their behalf when appropriate.
- Support planning, coordination, and execution of Customer Experience leadership events, team offsites, partner engagements, and key customer meetings.
- Build and maintain executive-ready materials, including business metrics readouts, strategic initiative updates, and leadership communications that span Customer Success, Services, and Support.
- Create frameworks and coordinate cross-functional work streams for strategic programs (e.g.new product rollouts, operational process improvements) across the post-sale organization.
- Drive accountability across teams—ensuring deliverables are completed, stakeholders are aligned, and initiatives move forward on time.
- Partner with the VPs to prioritize initiatives and resources, escalating risks and dependencies proactively.
- Develop clear, concise decks for executive and customer-facing meetings, synthesizing input from multiple teams.
- Maintain confidentiality and exercise sound judgment in managing sensitive information.
Your Expertise
- 6+ years in a role blending executive support with operations, project management, or Chief of Staff responsibilities—preferably in a high-growth SaaS or technology environment.
- Proven ability to act as an extension of senior executives, exercising sound judgment and decision-making on their behalf.
- Track record of managing multiple priorities, shifting seamlessly between tactical execution and strategic planning.
- Strong business acumen and comfort interpreting and communicating metrics, performance data, and strategic priorities.
- Excellent written and verbal communication skills, with the ability to create executive-ready materials.
- Adept at building relationships and influencing stakeholders at all levels.
- Comfortable working independently, anticipating needs, and driving work forward without heavy direction.
- Experience in Customer Success or related go-to-market functions is a plus.
- Familiarity with GTM operations, SaaS business metrics, or program management.
- Experience supporting multiple executives simultaneously.
- Proficiency in tools like Google Workspace, Slack, and Salesforce.
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $120,000 - $160,000 annually + equity + benefits
- Equity is a substantial part of the total compensation package
- Our salary ranges are determined by role, level and location
#LI-AL1 #LI-DNI
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Top Skills
Asana
Google Workspace
Project Management Software
Slack
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