Senior ERP Consultant

Senior ERP Consultant 

Location: Fully Remote within the United States 

About Us 

Founded in 1992, Intact is a global software company delivering flexible, business management solutions to independently owned businesses in the lumber and building materials industry. Our innovative cloud ERP solution, GenetiQ, is purpose-built for dealers, retailers, wholesalers, and distributors—providing the tools they need to grow, adapt, and thrive.  

We stay true to our flexible ethos—it's what we’re all about. We don’t just focus on enhancing our software and services; we work closely with our customers, listen to their needs, and build strong, lasting partnerships that drive mutual success.  

With recent investment from Goodbody Capital Partners, Intact is entering an exciting phase of accelerated growth. We’re expanding our operations in North America and building a top-tier team to support our growing customer base. 

This is your opportunity to join a team that feels like a startup but is backed by an established brand with over three decades of proven success. If you're a future-thinker, team player, and customer champion, there's a place for you at Intact.  

Scope of Role 

Our ERP Implementation Consultants have ultimate responsibility for the smooth implementation of GenetiQ software and the underlying technical components that support it. The Consultant will be the technical product expert, leading design discussions, data migration efforts, building and managing integrations, guiding clients on best practices, performing software configuration, providing training to customers, supporting issues, and more. 

Responsibilities 

• Collaborate closely with all internal and external project stakeholders to ensure a successful implementation of GenetiQ.
  

• Lead workshops to gather requirements and assist in defining a blueprint and project plan, including data migration and third party integrations. 

• Act as the subject matter expert for technical components during the implementation lifecycle, including scoping, configuration, testing, and go-live support. 

• Ensure the project is defined, designed, and configured effectively to best support the customer’s needs. 

• Validate that the customer understands the specifications of the software, such as inclusions and exclusions. 

• Liaise with customers and third parties to define requirements, configure API’s and develop integrations with external systems such as eCommerce, and draft written specifications.

• Assist the development team with understanding of specifications during the development of modifications, and
  subsequently test and document developed changes. 

• Become an expert in GenetiQ to educate and advise customers on best practices. 

• Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc. 

• Train colleagues in the operation of software to ensure a smooth hand over of projects to the support function. 

• Train the customer’s project team and provide knowledge transfer in the operation of software. 

• Deliver specialized training on technical topics, as well as demonstrations to support pre-sale consultancy. 

• Advise customers on technical best practices, including data tools, migration methodology, API integrations, SQL scripting, IT deployment, security policies, etc. 

• Design and modify reports and forms, including incorporation of SQL scripts  to meet customer requirements. 

• Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live. 
  

• Lead the data migration ETL (Extract, Transform, and Load) process from the legacy system to GenetiQ, ensuring accuracy of open balances, historical transactions, and relevant master data. 
  

• Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites. 
  
• Attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details. 
• Complete all relevant project management documentation and help with standardization. 

• Collaborate with IT stakeholders on cloud deployment, networking, access controls, and security best practices. 

• Remain engaged with customers after go-live to provide support and ensure continuity of experience.  

• Daily timesheet completion in line with company procedures. 

• Ensure project work is appropriately billed to the customer. 

• Escalate any complexities to the relevant teammate, department, or manager. 

• Live the core values and take responsibility for ensuring an experience of excellence for the customer. 

• Collaborate with the customer to professionally and proactively manage change. 

• Influence the customer to follow a process that will help with the smooth transition to GenetiQ. 

Qualifications and Experience

• Personally led a minimum of three end-to-end ERP implementations in distributor or merchant-style businesses, with direct responsibility from requirements discovery through go-live and post-go-live stabilisation. Multi Branch / location Environment more than 150 end-users.
• Demonstrates hands-on ownership of ERP data migration using a full ETL approach, including source data profiling, transformation logic, reconciliation of open AR/AP, inventory, pricing, and general ledger balances, and final sign-off of migrated data.
• Possesses strong, practical SQL capability, with evidence of writing and using SQL queries during ERP implementations for data validation, reconciliation, troubleshooting, reporting, and issue resolution.
• Designed, implemented, tested, and supported ERP integrations using APIs, including defining data models, authentication methods, error handling, retry logic, and reconciliation processes with external systems.
• Previously configured ERP systems to support complex pricing, inventory, and product models typical of distributor or merchant environments, including multi-location inventory, transfers, landed cost, contract pricing, and pricing matrices.
• Led technical and solution design workshops with senior customer stakeholders, translating operational requirements into system configuration decisions while managing scope, challenging assumptions, and preventing unnecessary customisation.
• Previously held direct responsibility for go-live readiness and cutover execution, including defining cutover plans, rehearsal runs, go/no-go criteria, rollback strategies, and post-go-live hypercare activities.
• Designed, modified, and validated ERP reports and operational documents using system tools and SQL scripting to meet customer reporting, financial, and operational requirements.
• Worked with ERP implementations in high-volume transactional environments typical of distribution businesses, with experience handling large order volumes, extensive SKU ranges, and performance considerations.
• Provided post-go-live customer support for live ERP environments, including diagnosing and resolving production issues, performing root-cause analysis, documenting fixes, and preventing recurrence through configuration or process changes.
  
• Must be located within the US. 
• 5+ years experience within an equivalent role.
• Bachelor’s degree or higher with a concentration in business or tech.
• IT certifications are a plus.
• Strong technical aptitude and analytical skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team, balancing several concurrent projects.
• Can present professionally at a senior level and ensure the presentations are focused on the customer’s needs.
• Willingness to travel on-site to customers within the US as needed.
• Willingness to work outside regular business hours on occasion. 

Benefit Options: 

Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development. 

In addition to an excellent compensation package, we offer a great range of benefits, including:  

• Healthcare: Medical, Dental and Vision  

• Short & Long Term Disability  

• AD&D Insurance 

• 401K Plan 

• Employee Assistance Program 

• Intact Wellness Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.  
• PTO: 20 days Per annum plus Intact observes the following holidays:  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day, Christmas Day, Day after Christmas Day plus two floating holidays.
• Flexibility: Our flexible working helps Intacters to manage a better work-life balance. 

It is the policy of Intact to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.