Senior Enterprise Architect - ServiceNow - Remote US available

We are seeking a Senior Architect to lead the design, architecture, and governance of our enterprise ServiceNow platform. In this role, you will define the platform’s strategic direction, ensure scalable and secure implementations, and collaborate with business and IT stakeholders to maximize ServiceNow’s value in alignment with TJX’s overall IT strategy and vision. 

Our team is looking for people with deep technical expertise, architectural leadership, and a passion for building solutions that enable business agility. We want creative people that bring in thought leadership and interpersonal skills to demonstrate leadership by example, not authority, and who can foster an inclusive environment where everyone feels heard. We seek people obsessed with customer centricity and can balance customer needs with the IT priorities and technology vision.  

The Senior Architect within the Enterprise Architecture team, will provide strategic leadership and technical expertise across the enterprise architecture landscape while serving as the primary authority for ServiceNow platform architecture. This role combines deep knowledge of enterprise architecture principles with hands-on experience in designing and governing ServiceNow solutions that align with business objectives and enterprise standards.  

• Define and evolve the ServiceNow platform architecture and roadmap aligned with business needs 

• Lead solution design across multiple ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, SecOps, Integration Services, AI, ITSM/DevOps) 

• Establish and enforce platform standards, design patterns, and governance 

• Drive adoption of new ServiceNow capabilities and releases 

• Provide architectural guidance and thought leadership across projects to ensure security, data integrity, scalability, and upgradeability 

• Partner with other Architecture disciplines and Platform/Product teams, to  ensure that ServiceNow is well integrated and strategically positioned within the enterprise ecosystem   

• Develop reference architectures, reusable frameworks, and design templates 

• Mentor ServiceNow engineers and foster a community of practice 

• 5-8+ years overall IT experience, including 3+ years of deep expertise in ServiceNow platform architecture and solution design 

• 5+ years in enterprise or solution architecture with a proven track record of designing and implementing large-scale, enterprise-level systems across multiple domains 

• Demonstrated success in architecting large-scale, complex ServiceNow implementations across multiple modules 

• Expertise in core ServiceNow components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, Custom Apps, etc. 

• Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules 

• Experience with integration design patterns and technologies (REST, SOAP, JDBC, etc.) 

• Solid grasp of enterprise architecture principles, security, and data governance 

• Hands-on development experience: JavaScript, ServiceNow scripting, ServiceNow Studio/App Engine 

• Strong leadership, communication, and stakeholder influencing skills 

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related field (or equivalent experience) 

• ServiceNow Certified Application Developer (CAD) certification desired 

• Experience designing multi-instance or global ServiceNow deployments 

• Exposure to SAFe Agile methodologies and DevOps practices 

• Knowledge of complementary platforms such as Workday, Azure/Cloud, etc. 

• Relevant certifications: ServiceNow Certified Technical Architect (CTA), Certified System Administrator, Certified Implementation Specialist (CIS)