Senior Enterprise Applications Administrator

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.
Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community.
For over 10 years, we've built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.
One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women's initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares.
We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women's empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series.
We're also a great place to work. For five years in a row, we've been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility!
Think you'd be a good addition to our team? Explore our available positions here. We'd love the chance to get to know you.
Definitive Healthcare (DH) is currently hiring a talented and experienced Enterprise Apps Administrator to join our small but mighty Enterprise Applications team to ensure the optimal functioning, maintenance, and development of our Salesforce CRM platform and other Sales Support Applications for our publicly traded business. As a Sr. Enterprise Apps Administrator, you will report to the AVP of Enterprise Applications within the IT Organization and be responsible for leading the maintenance and new development of the Salesforce org, collaborating with cross-functional teams to gather requirements, design solutions, and work with our developers to implement enhancements to meet the evolving needs of the company. This role requires a deep understanding of Cloud Application & Salesforce.com administration, SDLC process, strong analytical skills, and the ability to manage multiple projects simultaneously.
What you'll do:

• Lead the maintenance and configuration of Salesforce org, managed packages, and integrated apps, ensuring data integrity, security, and system performance.

• Collaborate with business stakeholders (Sales Ops, Customer Success, etc) to gather requirements and translate them into scalable and efficient Salesforce solutions according to scheduled releases.

• Design, develop, and implement enhancements and customizations using Salesforce declarative tools, such as Workflow Rules, Process Builder, and Lightning App Builder, and 3 rd party tools such as RingLead, Data Loader, OwnBackup, etc.

• Create and maintain flows, custom objects and settings, fields, formulas, validation rules, and page layouts to support business processes.

• Work with Sales and Data Operations to conduct regular data analysis and cleansing to maintain data accuracy and integrity.

• Act as a subject matter expert on Salesforce and best practices and provide end-user training and support to maximize user adoption and satisfaction; including maintenance and development of Salesforce User and Technical Documentation.

• Stay up-to-date with Salesforce and releases and new features, and proactively identify opportunities to leverage them for process improvements while complying with best practices within the managed package to enable scalability and intake of new functionality.

• Working closely with the IT Security team, maintain security standards across data in all systems to ensure confidentiality and appropriate role access

• Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups and sharing settings to ensure proper data access and security

• Support/Administer other Sales/GTM applications such as SalesLoft, ZoomInfo, LinkedIn Sales Navigator, Seismic, Churn Zero and Gong and their integrations to Salesforce and each other

• Adhere to SDLC process and best practices in line with our SOX & SOC2 Reporting Requirements.

What you'll need:

• Minimum 5 years of experience as a Salesforce Administrator, preferably with SaaS companies.

• A Salesforce Administrator certification is required (ADM 101 required; ADM 201, and CPQ recommended).

• Strong understanding of Salesforce platform capabilities, including configuration, customization, and integration.

• Proficient in declarative tools, such as Workflow Rules, Flow, and Lightning App Builder.

• Experience administering and integrating with other Sales/GTM applications such as SalesLoft, ZoomInfo, LinkedIn Sales Navigator, Seismic, Churn Zero, Gong, etc.

• Solid understanding of data management best practices, including data modeling, data cleansing, and data security.

• Excellent analytical and problem-solving skills, with the ability to gather and interpret business requirements.

• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Self-motivated and detail-oriented, with a strong commitment to delivering high-quality work.

Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
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Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to [email protected] to confirm your status in the application process.