Senior Enterprise Account Manager - Central

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

We are looking for an experienced Account Manager who has a knack for building deep customer relationships and driving incremental business within our existing Freshworks customer base through value-driven approaches. The ideal candidate should be a self-starter with a growth mindset and eager to learn. They must be capable of developing and executing account plans while consistently meeting revenue targets, thriving with a can-do attitude in agile environments. 

Responsibilities: 

• Drive expansion through upselling and cross-selling to meet or exceed revenue targets
• Demonstrate selling value to key stakeholders within accounts 
• Build a plan to maximize revenue and customer satisfaction within your accounts 
• Create and articulate compelling value conversations with C-Level stakeholders, working in alignment with internal stakeholders such as Customer Success, implementation, Billing, Support, deals teams, etc. 
• Close large, complex deals involving multiple executive-level stakeholders
• Collaborate with and lead a larger cross-functional team to the closure of large, complex deals 
• Exceed activity, pipeline, and revenue goals quarterly
• Build strategies and execute the plan in the assigned territory
• Analyze sales/ metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry-relevant use cases and educate customers to make a strong business impact
• Develop long-term strategic relationships with key accounts 

Please note this is a hybrid role with onsite expectations of 3x/week (Tue-Thur) from our Denver, CO office. 

Qualifications

• At least 6 years of overall sales experience with at least 4 years of SaaS sales experience/solution-based selling experience 
• Experience selling to VP or C-level executives 
• Experience in driving expanded usage in existing customers
• Track record of success selling into mid-market and enterprise companies 
• Experience managing and closing complex sales cycles using solution-selling techniques 
• Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills

Additional Information

Colorado Pay Range: $160,000 - $220,000 comprising an annual salary and incentive compensation.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks Benefits: Freshworks offers multiple options for medical, dental, vision, disability and life insurance. Flexible time off (plus paid US holidays), commuter benefits (attached to a flexible spending account) and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.