We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.
As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People.
The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are.
We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.
If you are interested in working in a people-centric, global organization, apply below.
About the role:
The Sr. Engineer, Infrastrcuture, supports endpoints, cloud infrastructure, and applications, overseeing Azure, M365, SharePoint, networking, and security tools. Responsibilities include installing, configuring, and maintaining systems, managing Zendesk deployment and support tickets, and contributing to Azure initiatives. The role also provides technical leadership for IT improvement projects and guidance to the Level 1 Support team.
Responsibilities and Duties
- Perform Azure and Entra ID administration, including identity and access management, conditional access policies, RBAC configuration, and enterprise IAM governance.
- Administer and support Microsoft 365, SharePoint, and Azure environments, ensuring secure policies, proper role assignments, and reliable performance across all services.
- Lead Zendesk configuration updates, optimization efforts, and enhancements while partnering with support teams to improve processes, reporting, and user experience.
- Partner with Information Security teams to validate that enterprise security controls, monitoring tools, and compliance requirements are implemented and functioning effectively.
- Install, configure, and maintain enterprise applications, endpoint software, and security tools supporting organizational operations.
- Provide Tier 2/Tier 3 technical support, guiding the helpdesk team through escalations, root-cause analysis, and complex troubleshooting.
- Manage and troubleshoot Azure networking components, including VNets, subnets, NSGs, VPN gateways, private endpoints, and routing, ensuring secure, reliable connectivity across cloud and on-prem environments.
- Contribute to security, privacy, and compliance initiatives, including ISO 27001 operational processes.
- Maintain accurate documentation for systems, configurations, procedures, access controls, and operational runbooks.
- Generate and deliver regular KPI, system health, and operational performance reports.
- Lead or participate in cross-functional IT improvement projects involving cloud services, automation, endpoint management, and infrastructure modernization.
- Assist with onboarding/offboarding processes, ensuring proper provisioning, deprovisioning, and access lifecycle management.
- Support incident response efforts by providing technical expertise and assisting with remediation, root-cause analysis, and post-incident documentation.
- Identify opportunities to enhance system reliability, efficiency, automation, and security posture across the environment.
- Lead Zendesk configuration updates, optimization efforts, and enhancements while partnering with support teams to improve processes, reporting, and user experience
Required Qualifications:
- 7+ years of system engineering experience supporting enterprise environments.
- Proficiency in endpoint administration using Microsoft Intune and Mosyle across Windows and macOS.
- Strong Entra ID (Azure AD) administration skills, including IAM, conditional access, and RBAC.
- Expertise with Microsoft Windows OS, PowerShell, O365, and SharePoint administration.
- Optimize Zendesk configurations and integrations to improve support workflows, reporting, and user experience.
- Solid understanding of Azure cloud infrastructure, networking, and security implementations.
- Experience with federated identity models (SSO, SAML, OAuth, MFA) and modern authentication frameworks.
- Provide macOS administration and support, managing device configuration, updates, security settings, and troubleshooting for Apple endpoints across the organization.
Preferred Qualifications:
- Cloud Administration focused certifications such as Azure Administrator Associate, M365 Administrator, or Azure Solutions Architect.
- Python scripting skills for automation and operational tooling.
- Power Automate experience creating workflows and system integrations.
- Database administration capabilities for SQL or similar platforms\
- Power BI configuration experience, including data modeling and report creation.
- Experience supporting Information Security teams with policy implementation, access governance, and alignment to frameworks
This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.
What We Offer
- The opportunity to work with a purpose — simplifying global expansion across borders and cultures
- A diverse and inclusive environment
- Country-specific benefits
- Flexible PTO
- Your birthday off and a day for you to volunteer and give back to the organization of your choice
- Generous Parental Leave Program
- Growth and development opportunities with access to a top learning content provider
- The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.
Atlas Technology Solutions, Inc. (Atlas HXM) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas HXM is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas HXM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas HXM will not tolerate discrimination or harassment based on any of these characteristics. Atlas HXM encourages applicants of all ages.
Atlas HXM will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.
Hiring decisions are based upon Atlas HXM’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location.
This role will be subject to a background check under local law after an employment offer has been made. Employment may be subject to results. In addition, references may be requested at the final stage of the process.
Atlas HXM will only email candidates from an “@atlashxm.com” email address. Candidates should ignore communications purporting to be from Atlas HXM that originate from any other email address. Atlas HXM will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas HXM.
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