Senior Engineer, Hardware HPSC
This engineer will work in the CSG - Customer Support Group team which provides L3 engineering product support to HPDS customers worldwide. Regular domestic and international travel is required in this position. The job entails a mix of hands-on systems engineering and interpersonal communication skills. Electrical, Mechanical, Chemical, Computer, and/or Systems Engineering skills and experience are valuable in the role.
osition Overview
This role is part of the CSG – Customer Support Group, providing Level 3 engineering product support to HPDS customers worldwide. The position combines hands-on systems engineering with strong interpersonal communication skills.
Key Responsibilities
- Establish plans, define approaches, and develop designs for moderately complex engineering problems.
- Conduct engineering/scientific analysis and experimentation within defined strategies or products.
- Perform hands-on work and, when appropriate, lead less senior technicians, lab specialists, and operators.
- Modify, improve, and support existing engineering activities related to procedures, processes, systems, products, and components.
- Act independently on most assignments with minimal supervision or technical guidance.
- Serve as Team Leader on complex lab projects for development, testing, or field support of CF IJ products.
- Provide Level 3 escalation support for customer issues, collaborating with field technicians and Level 2 support teams.
Qualifications
- Bachelor’s degree in Engineering (Electrical, Mechanical, Chemical, Computer, or Systems) or equivalent experience.
- 2–5 years of experience in electro-mechanical systems, preferably in the printing industry.
- Strong problem-solving skills and ability to work under pressure.
- Comfortable with frequent international travel and working in diverse environments.
- Spanish language proficiency is highly preferred.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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