Senior Director, Technical Program Management

Job Description:

Who We Are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide
• 1,600+ employees globally
• 17 warehouses nationwide, totaling over 10 million square feet of space
• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

This position is open to applicants or individuals who are located in or willing to move to Dallas, TX.

The Role:  

We’re hiring a Director of Technical Program Management (TPM) to build and lead the TPM function and to orchestrate Cart.com’s highest-impact programs across platform modernization, supply-chain products (OMS/WMS/TMS), data & AI, reliability, and security. You will establish operating cadence, predictability, and outcome focus across global engineering and product teams—turning strategy into shipped, measurable value.

What You’ll Do:

• Own the portfolio & operating system: Drive quarterly and annual planning, OKRs, capacity & budget alignment, and cross-functional dependency management across Engineering, Product, Data/AI, Security, and Operations.
• Run mission-critical programs end-to-end: Charter → discovery → execution → launch → post-launch learnings; create crisp governance, milestones, and executive communication (dashboards, burn-up, forecast vs. actual, risk posture).
• Lead digital transformation at scale: Guide modernization from monoliths to cloud-native microservices; promote API-first, event-driven architecture, CDC, and canonical domain models; enable zero-downtime releases and platform reliability.
• Operationalize AI-led product development: Translate business problems into AI use-cases (copilots for merchant/ops, intelligent routing, demand/inventory insights, anomaly detection); coordinate model feasibility, data readiness, evaluation/guardrails, experiment design, feature-flagged rollouts, and value tracking.
• Elevate delivery excellence: Improve roadmap predictability, cycle time, and quality; embed DORA metrics, release readiness criteria, SLAs/SLOs, and incident/postmortem rigor.
• Scale the TPM team: Hire, coach, and level up TPMs and program owners; standardize artifacts (RAID logs, RACI, decision logs, comms templates), and mentor PMs/EMs on program craft.
• Integrations & M&A programs: Orchestrate high-risk integrations with ERPs, marketplaces, carriers, and 3PLs; lead post-acquisition technology integration with minimal disruption.
• Compliance & security partnership: Ensure programs align with SOC 2/ISO requirements, privacy, data governance, and cost controls.

Who You Are:

• 10–15 years in technical program management or engineering program leadership, including 3–5+ years leading a TPM/PMO function for global, multi-team SaaS.
• Proven digital transformation track record (architecture modernization, platform re-platforms, major reliability/cost programs).
• Hands-on experience shipping AI-powered products: LLMs, retrieval, model evaluation, guardrails/safety, online experiments, telemetry-driven iteration.
• Strong technical depth: cloud (AWS/Azure/GCP), microservices, Kubernetes, event streaming (e.g., Kafka), REST/GraphQL APIs, data platforms (e.g., Snowflake/Databricks), observability (logs/metrics/traces).

What You’ve Done:

• Familiarity with supply chain/commerce domains (OMS, WMS, TMS, payments, order routing) or adjacent enterprise platforms.
• Expert at program tooling and instrumentation (e.g., Jira/Confluence, Aha/Productboard, GitHub/ADO, LaunchDarkly/feature flags, Looker/Mode dashboards).
• Exceptional stakeholder management, written exec comms, and meeting facilitation; comfortable presenting trade-offs to CEO/CFO/COO/CTO.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

#LI-CS1

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.