Senior Director, Revenue Growth & Customer Experience

Join ABC Fitness, the leading technology provider for the fitness industry!

Job Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION
ABC is seeking a go-getter and player-coach to join our Revenue Operations leadership team as the Sr. Director, Revenue Growth & Customer Experience (CX). Reporting to the VP of Revenue Operations, this net new role will build the operating model that connects closed-won deals to revenue realization, onboarding success, and long-term value.

This leader owns the end-to-end revenue lifecycle, ensuring speed, consistency, and quality from sales handoff through customer activation. The role is critical in reducing onboarding friction, increasing attach rates of strategic products, and strengthening pricing, packaging, and discount governance. The ideal candidate brings a growth mindset, thrives in ambiguity, and can drive cross-functional execution across Sales, CS, Product, and Finance.

WHAT YOU'LL DO

• Own the full Bookings → Revenue lifecycle, building SLAs and accountability for onboarding throughput and time-to-live metrics.

• Identify and resolve friction points between Sales, Onboarding, and Customer Success that delay activation or hinder customer experience.

• Lead attach-rate strategy and expansion readiness, building plays and insights to support ARPU growth.

• Own pricing, packaging, and discount governance frameworks, partnering with Finance and Product.

• Establish clear guardrails and approval workflows that ensure deal quality and margin protection.

• Create a unified operating rhythm connecting GTM and post-sale functions around customer readiness.

• Build early-life health indicators in partnership with CS, Rev Intelligence, and Strategy teams.

• Translate onboarding performance and attach data into revenue forecasts and business planning inputs.

• Lead strategic programs to reduce onboarding churn, optimize handoffs, and accelerate value realization.

• Support Voice-of-Customer initiatives tied to product readiness, onboarding experience, and early customer health.

WHAT YOU'LL NEED

• 10–15 years in Revenue Operations, CX, Customer Success, Onboarding, or GTM leadership roles.

• Deep understanding of the post-sale lifecycle, onboarding workflows, and early value realization.

• Experience managing pricing, packaging, discounting, and commercialization strategy.

• Proven success leading complex, cross-functional initiatives with multiple stakeholder groups.

• Strong analytical skills and business acumen—able to connect insights to scalable action.

• Executive presence with the ability to influence outcomes across Sales, CS, Product, and Finance.

• Growth mindset and self-starter mentality; comfortable operating in evolving structures.

AND IT'S GREAT TO HAVE

• Project management experience driving initiatives from concept through adoption.

• Background in Voice-of-Customer programs or onboarding experience design.

• Familiarity with Salesforce, onboarding/collaboration platforms, and lifecycle data tools.

• Prior success improving attach rates, onboarding throughput, or revenue recognition speed.

• Experience collaborating with geo-dispersed teams and aligning time zones across functions.

WHAT’S IN IT FOR YOU: 

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset 

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam 

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! 

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement 

• Medical/Dental/Vision coverage 

• EAP – we get you help when you need it. Period. 

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here! 

Please note that the salary information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $150,000 -- $170,000USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:  
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness  

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.  

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.  

Learn more at abcfitness.com 

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!