Senior Director, Product - Transaction Operations AI

About the teamAt Zillow, our mission is to revolutionize the home buying experience by empowering our customers with an end-to-end digital transaction experience. We connect the vital components of real estate, home financing, and title services, ensuring that our users can navigate their home buying journey with unparalleled confidence and ease. Our teams are dedicated to creating seamless, integrated solutions that simplify complex processes and enhance the overall customer experience.
The journey to homeownership can be daunting, but our team's commitment to innovation and operational excellence ensures that we provide not just tools, but holistic experiences. By leveraging advanced technology, including AI, to streamline operations and enhance decision-making, we are reshaping the future of home buying. Our ultimate goal is to create a seamless and efficient transaction process that empowers our customers to make informed decisions at every stage, ultimately, buying a home that meets their needs and budget.

About the role

We are seeking an accomplished Senior Director of Product to lead a dynamic team focused on building a comprehensive digital home buying transaction experience. In this pivotal role, you will drive the vision, strategy, and execution necessary to connect various aspects of the home buying process, inclusive of real estate and financing.

As the Senior Director, you will lead a team of talented product managers and collaborate with cross-functional partners to innovate within an operationally intensive industry. While prior experience in real estate or financing is not required, a credentialed background as an innovative technologist with documented experience in AI application is essential. You will bring together disparate parts of the organization, fostering collaboration to achieve a bold vision while navigating the practical realities of building technology alongside operations.

With a focus on iterative development, you will ensure that our product strategy is pragmatic and aligned with high-quality standards, driving well-coordinated execution toward shared outcomes and a bold vision of the future of home buying.

Responsibilities:

• Lead product innovation: Direct the development of an end-to-end digital home buying transaction experience that effectively integrates home buying services including real estate, and home financing.

• Strategic vision: Define and communicate a clear product strategy that aligns with organizational goals and drives innovation across all teams involved in the transaction process.

• Collaborative leadership: Build and mentor a strong team of product managers, fostering a culture of collaboration, accountability, and high performance.

• Operational excellence: Work closely with operations, engineering, and design teams to ensure that technology solutions effectively meet the needs of the business and enhance customer experiences.

• AI integration: Leverage your expertise in AI to innovate and optimize the home buying transaction process, ensuring that our solutions are both cutting-edge and practical.

• Cross-functional partnership: Collaborate with various stakeholders across the organization to create alignment and drive the execution of shared objectives.

• Iterative development: Emphasize building iteratively toward a bold vision, balancing innovative thinking with the pragmatism needed for successful implementation.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $263,000.00 - $420,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Proven leadership: Significant experience leading and managing teams of principal and director level product managers, including the formation of new product teams.

• Innovative technologist: A strong background in applying technology, particularly AI, to drive successful, impactful, zero to one innovation,  within complex and operationally intensive industries.

• Understanding of logistics: Proven record of building products and strategies that seamlessly enable and enforce operational processes. This encompasses managing smooth transitions between automated systems and human operators when necessary.

• Business acumen: Strong business insight with the ability to align product strategies with organizational goals and customer needs.

• People leadership: A proven ability to build strong teams, mentor talent, and cultivate a motivating environment that encourages growth and collaboration.

• Collaboration skills: Exceptional communication and interpersonal skills, with a track record of working effectively with cross-functional teams.

• Pragmatic vision: A balanced approach to innovation that values bold vision alongside practical realities, ensuring timely and high-quality deliverables.

Join us in transforming the home buying experience, leveraging technology to enable confident and informed decisions for our customers. We look forward to your innovative leadership in shaping the future of digital home transactions at Zillow.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.