Senior Director, Operations, Infrastructure & Developer Experience

UserTesting is seeking an experienced Senior Director of Operations, Infrastructure & Developer Experience to lead infrastructure, platform operations, and developer productivity. This role combines deep technical expertise with organizational leadership, driving the evolution of our cloud-native environments, CI/CD pipelines, and developer experience.

Reporting to the VP of Architecture, Infrastructure & Developer Experience (DX), this leader will ensure engineering teams operate with world-class velocity, reliability, and efficiency. The Senior Director will define strategies and frameworks that support scalability, operational excellence, and seamless developer workflows across the organization.

• Infrastructure Leadership: Drive the strategy, design, and operations of UserTesting’s cloud infrastructure (primarily AWS), ensuring scalability, security, performance, and cost efficiency.

• Engineering Operations: Oversee CI/CD pipeline strategy and execution, defining best practices for build, release, and deployment automation to maximize engineering productivity and platform reliability.

• Developer Experience: Champion the internal developer journey by building intuitive tools, streamlined workflows, and efficient platforms that enable teams to deliver high-quality software quickly and consistently.

• Operational Excellence: Define and enforce SLAs, monitoring, observability, and incident management processes to ensure platform resilience and reliability.

• Cross-Functional Collaboration: Partner with engineering, security, and product leadership to align infrastructure and operations with strategic priorities, compliance needs, and business objectives.

• Team Development: Lead, mentor, and grow a high-performing team of infrastructure and DevOps engineers, fostering a culture of technical rigor, collaboration, and innovation.

• Innovation & Continuous Improvement: Stay at the forefront of cloud, DevOps, and platform engineering practices to evolve systems and ensure UserTesting remains competitive and future-ready

• 12+ years in software engineering, infrastructure, or operations, including 5+ in senior leadership.

• Deep AWS expertise (networking, compute, storage, security, observability, cost).

• Strong background in distributed systems, containers (Kubernetes, ECS), and IaC (Terraform, CloudFormation).

• Proven ability to scale infra/ops teams and design CI/CD pipelines in SaaS environments.

• Experience managing enterprise vendors (e.g., AWS, Datadog).

• Knowledge of governance, compliance, and cloud security best practices.

• Excellent communication skills; able to link technical work to business goals.

At UserTesting, we’re redefining how organizations understand their customers. As Senior Director of Operations, Infrastructure & DevX, you will shape the backbone of our engineering systems—ensuring they are resilient, scalable, and developer-friendly. This is a unique opportunity to lead at scale, empower engineers to build world-class products, and directly influence the speed and quality of innovation delivered to millions of users worldwide.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.