We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
We are looking for an experienced Senior DevOps Engineer to help build, scale, and maintain the cloud infrastructure that powers the UserTesting platform. You will play a key role in ensuring our systems are fast, reliable, and secure—while enabling our developers to ship with confidence. You will join a team that values automation, collaboration, and continuous improvement—where your ideas will help shape the next generation of our developer experience.
What You Will Do• Design and manage AWS infrastructure using Terraform and modern IaC practices.
• Deploy and maintain containerized applications using Kubernetes (EKS).
• Build and enhance CI/CD pipelines using GitHub Actions.
• Improve automation, monitoring, and observability across environments.
• Collaborate with engineers and architects to deliver scalable, reliable systems.
• Advocate for DevOps best practices and mentor teammates in automation and cloud excellence.
What You Bring• 7+ years in DevOps, SRE, or Infrastructure roles for cloud-based SaaS platforms.
• Strong experience with AWS and Kubernetes (EKS preferred).
• Expertise in CI/CD automation using GitHub Actions, Jenkins, or similar tools.
• Skilled in Terraform, scripting (Python, Bash), and monitoring (Prometheus, Grafana, Datadog).
• A passion for automation, scalability, and continuous improvement.
Why You Will Love Working HereWork with cutting-edge AWS and Kubernetes technologies at scale.
Collaborate with talented engineers who care about quality and innovation.
Flexible remote options and a culture that prioritizes impact, not bureaucracy.
Help build systems that empower millions of people to understand their customers better.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
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