Senior DevOps Engineer

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment and take risks
• Deliver Results: Operate with urgency, focus and accountability
• Collaborate Openly: Inclusivity of people, ideas and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range: $121,300 - $169,500 (Targeting a midpoint of $145,000)
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family

And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

The Opportunity: We're looking for a skilled Senior DevOps Engineer to join our fully remote team. You'll be part of a collaborative team of four other engineers, reporting directly to the Engineering Manager. In this role, you will be a key player in designing, implementing, and maintaining our cutting-edge cloud infrastructure. You'll spend about 60% of your time on DevOps responsibilities—enhancing our CI/CD pipelines and improving system reliability—while dedicating 40% to hands-on programming to boost performance and bridge the gap between development and operations. If you are passionate about both infrastructure and code, this is the perfect opportunity to make a significant impact.

Our Techstack:

• Front-End: React, React Native
• Server: Ruby on Rails, .NET, Phoenix (Elixir)
• Platforms: Kubernetes
• CI/CD: Gitlab
• Cloud Infrastructure: Azure, AWS, GCP
• Infrastructure Management: Terraform
• Data Storage: PostgreSQL, Redis, Databricks

What You’ll Be Doing:

• Design, build, and maintain our CI/CD pipelines for smooth and efficient software delivery.
• Dive into our core application (written in C# and Ruby), making it more thread-safe, enhancing performance, and optimizing SQL queries.
• Play a significant role in the ongoing migration of our infrastructure from AWS to Azure.
• Collaborate with engineering teams to implement and uphold security best practices across our entire platform.
• Enhance and support our infrastructural observability, availability, and containerization strategies.
• Mentor other engineers on the effective and secure use of our platform, tools, and processes.
• Participate in a low-frequency on-call rotation, typically one week every 4-6 weeks.
• Ensure our infrastructure is robust, scalable, and meets the demands of a high-availability SaaS product.

Key Projects You'll Tackle:

• Performance & Scalability: Drive major performance initiatives, including implementing Karpenter for cluster autoscaling, migrating our web servers from Unicorn to Puma, and adopting YJIT for Ruby.
• Cost Optimization: After the Azure migration, you will lead efforts to analyze and optimize our cloud resource costs.
• Enhanced Monitoring: Architect and implement next-generation monitoring and observability solutions to give us deeper insights into system health.
• Azure Security: Take an active role in hardening our Azure environment and improving our overall security posture.

At Syncro, we're not just solving hard problems – we're having a blast doing it! Join our team and be part of a culture that celebrates innovation and collaboration.

Must have Skills:

• A minimum of 5 years of hands-on experience in DevOps engineering or a related field, with a strong focus on cloud infrastructure and automation.
• At least 2 years of hands-on experience working with Kubernetes in production environments.
• Demonstrable proficiency in a high-level programming language, with a strong preference for C# or Ruby.
• Strong understanding of relational databases (PostgreSQL preferred) and experience with SQL query optimization.
• Solid experience with Infrastructure-as-Code (IaC) tools like Terraform.
• Deep technical knowledge of at least one major cloud platform (Azure is preferred).
• Compute: Strong knowledge of services like Azure Virtual Machines, AKS, and Azure Functions.
• Storage & Networking: A good understanding of Azure Blob Storage, Virtual Networks, and Load Balancers.
• Security: Experience with Azure Security Center, Key Vault, and Azure Active Directory (Azure AD).
• Experience designing and implementing CI/CD pipelines using tools like GitLab CI, GitHub Actions, Jenkins, etc.
• Strong command of Linux operating systems and shell scripting (Bash).
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, NewRelic, ELK stack).
• Experience with NGINX as a web server, reverse proxy, or load balancer.
• Excellent problem-solving skills and the ability to tackle complex technical challenges.
• You are comfortable working remotely and are a proactive communicator.
• You care—which means sometimes putting yourself out there for a customer or a colleague.

Preferred Qualifications:

• A Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• Professional certifications such as Microsoft Certified: Azure DevOps Engineer Expert, Azure Administrator Associate, or Certified Kubernetes Administrator (CKA).
• Experience with application security tooling (SAST/DAST) in a cloud environment.
• Prior experience with AWS and Azure, as it will be beneficial during our migration project.
• Familiarity with Cloudflare network management tools.

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR
• Hiring Manager Interview
• Technical Assessment
• Executive Interview

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.