Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 180 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Our Data and RevOps team is high-impact to Circle. We design, configure, and build the systems and processes that enable our go-to-market and growth functions. As a Senior Customer Success Operations Manager, your role is critical to the success of our Customer Success team as they engage customers, improve retention, and develop expansion opportunities.
As a Senior Customer Success Operations Manager at Circle, you will support our Customer Success teams by improving the efficiency and productivity of our GTM functions. We are looking for someone who can bring experience in a scaling Revenue Operations team and help build, maintain, and improve not only the tech stack, but also add to our operational expertise by building practices that scale and improve our CS data ecosystem.
What you'll be doing- Develop and execute Customer Success operations strategies to drive revenue growth and increase operational efficiency.
- Collaborate with cross-functional teams, including sales, marketing, finance, and data, to align strategies and streamline processes.
- Utilize analytics and reporting tools to track key performance metrics, identify trends, and provide actionable insights to stakeholders
- Conduct regular analysis of revenue operations data to identify areas for improvement and implement data-driven strategies.
- Foster a collaborative and results-oriented culture across revenue operations and cross-functional teams.
- Take ownership of strategic questions and uncertainties to help inform scenario planning, prioritization, and implementation considerations
- Create, maintain, and analyze customer segments to improve the customer experience and maximize customer lifetime value
- While your primary stakeholder will be our CS team, you will have the opportunity to (and are expected to) positively impact the larger ecosystem with holistic approaches wherever possible
- Maintain documentation of our evolving processes and customer engagement motions, and implement success motions in a standardized fashion across existing teams
- Responsible for taking ownership of change management planning and implementing new/existing processes across teams, helping to shape our operating model and playbooks as we scale
- Support headcount modeling, capacity planning, and organization structure.
- Collaborate closely on creating and owning fulfillment & reporting of variable compensation plans across our different customer success teams
- Partner closely with team members on the front lines to ensure our systems, data, and processes are increasing their effectiveness and efficiency
- Strong alignment with our values, find our values on our career page if you haven’t read up on them yet.
- You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
- 4+ years of experience in customer success operations within a Revenue, Sales, or Business Operations role in SaaS.
- 3+ years of experience working as an administrator within a CRM (HubSpot’s Sales and Operations hub preferred).
- Expert-level knowledge of a modern GTM tech stack. Our core stack includes Hubspot, Chilipiper, Census, Zapier, Clay, Arrows, Metabase and other similar systems. We’re also heavily invested in AI Agents, and in addition to Claude and ChatGPT, we use platforms such as relevance.ai to create custom AI agents.
- Has run software evaluations and implemented integrated solutions across go-to-market teams.
- Firm understanding of the entire customer lifecycle, and the impact of systems and tools at each stage.
- Ability to interpret process gaps and propose solutions to their underlying causes.
- Experience with a large tech stack and technical ability to optimize systems integrations.
- A holistic thinker, able to manage multiple objectives/assignments while supporting initiatives across several cross-functional teams
- Able to quickly grasp new concepts and work in a high-performing, fast-paced environment.
- User-centric, empathetic approach to introducing business change.
- Detail-oriented, taking into consideration each moving part of the system before taking action or recommending a solution.
- Excellent verbal and written communication skills.
- Self-starter; highly analytical; capable of delivering on goals with minimal supervision.
- Advanced skills with Microsoft Excel/Google Sheets for modeling purposes.
- Exposure and comfort using and building reports/dashboards with a BI tool such as Metabase, Tableau, Looker or similar.
- Experience in integrating product usage data into go-to-market tools and processes.
- Have worked in transactional SaaS or in Product Led Growth (PLG) with a freemium or free trial experience.
- Proficient in SQL.
- A strong desire and exposure to AI tools and their use in automating Customer Success operations.
The cash compensation range shown is a starting point. In addition to equity, benefits and perks, your cash compensation is subject to an annual review and increase on a once per year basis.
- Fully remote: work from anywhere in the world!
- Autonomy and trust to do your job: we care about outcomes over everything else.
- Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years.
- Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*
- Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*
- Parental leave for parents expanding their family, or just starting one.
- Home office stipend to help you get up and running.
- Learning & development stipend to help you level up your professional skills.
- Annual bonus potential for roles that don't already receive variable income or commission.
- Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.
- Check out our Careers page for more.
*Your role, location and unique circumstance may affect this.
Diversity, Equity & InclusionAs a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.” To achieve this hiring mission, we offer competitive U.S. benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.
Equal Employment OpportunityCircle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs.
At Circle, we are committed to protecting your personal information. As a job applicant, the personal data you provide to us is collected and processed in accordance with the General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA). This notice outlines the types of personal information we collect, the purpose for collecting it, and your rights.
Information We Collect: We collect the following categories of personal information from job applicants:
- Contact information (such as name, email address, phone number)
- Employment history and qualifications
- Education history
- References and any other information you choose to share with us during the application process
Purpose of Collection: We collect this information for the following purposes:
- To assess your qualifications and suitability for the position
- To communicate with you during the recruitment process
- To comply with legal and regulatory obligations
Your Rights Under GDPR and CCPA: You have the following rights regarding your personal information:
- The right to request access to the personal information we hold about you.
- The right to request the deletion of your personal information, subject to certain legal exceptions.
- The right to opt out of the sale of your personal information (Note: We do not sell personal information).
For more information about how we handle your personal data or to exercise your rights, please refer to our full Privacy Policy.
By submitting your application, you acknowledge that you have read and understood this privacy notice.
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