As a Senior Client Success Manager, you will manage strategic client relationships, drive growth, solve complex problems, and mentor junior team members for optimal client outcomes.
About the Role
As a Senior Client Success Manager (Senior CSM) at TrueML Products, you are a leader in our client relationships and a key driver of our company's growth. You'll move beyond day-to-day account management to serve as a strategic partner and executive advisor to our most valuable and complex clients. Your role is to not only ensure clients achieve their business objectives but to proactively shape their long-term strategy, identifying opportunities for transformational growth. You will be instrumental in turning our top-tier clients into brand champions and driving significant, sustainable revenue growth. This is a high-impact, high-visibility role for a seasoned professional who can navigate complex organizational structures, lead sophisticated business conversations, and drive exceptional outcomes.
What You'll Do
- Executive-Level Strategic Partnership: You will own a portfolio of our largest and most strategic accounts, serving as a trusted advisor to senior executives and key stakeholders. You will lead high-level Monthly Business Reviews (MBRs) and executive-level discussions, not just to review progress but to co-create long-term strategic roadmaps. Your expertise will be crucial in helping clients leverage our products to achieve enterprise-wide business transformation and competitive advantage.
- Complex Problem-Solving and Risk Mitigation: You are a master at anticipating and resolving complex client challenges. You will navigate intricate technical, operational, and business issues, proactively identifying potential risks and orchestrating internal and external teams to address them. You'll serve as the primary escalation point for your accounts, leading with a calm, decisive approach and a focus on long-term resolution.
- Advanced Commercial Acumen and Revenue Leadership: While not a sales role, your impact on our revenue is significant. You will be directly responsible for the health, retention, and growth of your portfolio, consistently demonstrating and articulating ROI. You will identify and proactively pursue significant upsell and cross-sell opportunities, structuring deals and developing business cases that align with the client’s strategic goals and our revenue targets. You will also be a key contributor to our renewal strategy and process for the entire CSM team.
- Cross-Functional Leadership and Mentorship: You will act as the principal voice of the customer for your portfolio, influencing product roadmaps and strategic business decisions. You will mentor and guide junior CSMs, sharing best practices and elevating the entire team's capabilities. You will lead cross-functional initiatives and foster collaboration across product, engineering, sales, and marketing to ensure a seamless and world-class client experience.
Who You Are (Qualifications):
- You have 5+ years of experience as a Client Success Manager, Account Manager, or a similar role, with a proven track record of managing and growing a portfolio of high-value, enterprise-level clients.
- You are a strategic leader who can confidently and persuasively engage with C-suite executives and senior leaders.
- You have an exceptional ability to solve complex, multi-faceted problems and lead cross-functional teams toward a common goal.
- You are a master communicator and presenter, capable of articulating complex value propositions and business outcomes with clarity and conviction.
- You are commercially astute, with a deep understanding of business metrics, revenue drivers, and the financial impact of your work.
- You thrive in a fast-paced environment and are a skilled mentor and leader who can elevate those around you.
Similar Jobs at TrueML
Fintech • Machine Learning • Payments • Social Impact • Software • Financial Services
The Junior Sales Representative will support the Enterprise Sales Executive, assist in managing sales cycles, conduct research, prepare materials, and optimize sales processes to drive revenue and enhance customer experience.
Top Skills:
HubspotMS OfficeSalesforce
Fintech • Machine Learning • Payments • Social Impact • Software • Financial Services
As an Engineering Manager, you will lead and mentor a team to develop a secure payments platform, collaborate on product roadmaps, and ensure software quality while participating in on-call rotations.
Top Skills:
Agile Development MethodologiesProgramming Languages
Fintech • Machine Learning • Payments • Social Impact • Software • Financial Services
The Jr. Jira Administrator will assist in maintaining Atlassian products, support the structure of Confluence, and ensure clear communication across the organization.
Top Skills:
Atlassian ProductsConfluenceJIRA
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
