Reprise is changing the way every company sells software.
For decades, every sales team and every marketing team has struggled to show their software. Failed demos are a meme of the modern business world. And if you can’t show your product, you can’t sell your product or run your business. Our founders felt that pain at multiple startups themselves and started Reprise as the world’s first demo platform for software.
Today we support the world’s largest companies. Tens of thousands of sales and marketing professionals demo their product every day through Reprise. We make our customers’ products look perfect: on every call, in every campaign, and on stage. We are the platform that enterprise business teams trust to get their jobs done.
The need for Reprise is only increasing. AI, integrations, and large amounts of data are now core to all software and yet, prohibitive to demo. Only with Reprise can business teams use AI to show perfectly-performing features with perfect data, every time, and with full control.
Reprise leads the “demo platform” category we started in 2020. Our growth is backed by leading investors: ICONIQ Growth, Bain Capital Ventures, Accomplice VC, and Glasswing Ventures.
We value smarts, diversity, and drive. Smarts because we need people that can learn quickly. Diversity because it makes all of our decision-making better. And drive because we are fundamentally operators -- our bias is to get things done. Even if you do not meet 100% of the qualifications listed below, please consider applying anyway. We will consider candidates that do not meet all of the listed requirements.
Own a book of delighted customers who gain increasing value from Reprise—using product expertise and trusted relationships to lead customers from onboarding to renewal and expansion.
What You'll Do:Accelerate Customer Success from Day One
- Design and execute onboarding strategies that drive full product adoption and help customers achieve their launch goals
- Deliver hands-on training and enablement to ensure customers use the Reprise platform independently and confidently
- Create clear success milestones and proactively guide customers through their journey from implementation to value realization
Own Customer Relationships & Outcomes
- Serve as the primary trusted advisor for your portfolio of enterprise customers, building deep relationships with stakeholders across all organizational levels
- Conduct strategic business reviews with executives that demonstrate ROI, align on objectives, and strengthen partnership
- Understand each customer's business goals and translate Reprise capabilities into tangible business value
Drive Retention & Growth
- Maintain a customer retention rate and net expansion through deeply understood and proactively managed relationships
- Identify and qualify expansion opportunities, collaborating with Sales to close upsell and cross-sell deals
- Accurately forecast renewal outcomes through continuous engagement and early risk identification
Navigate Complexity & Mitigate Risk
- Proactively identify signals of customer concern through usage data, health scores, and relationship insights
- Develop and execute mitigation strategies before issues escalate, coordinating across internal teams as needed
- Guide customer teams through process change and drive adoption of new features and workflows
Amplify the Customer Voice
- Surface actionable customer insights to Product, Sales, and Enablement teams—delivering insights that drive measurable improvements
- Represent Reprise with credibility and professionalism in every customer interaction
- Partner cross-functionally to ensure customer feedback shapes product development and company strategy
Experience & Track Record
- 5-8 years of customer success or account management experience in B2B SaaS. GTM experience is a plus.
- Proven success managing enterprise accounts through complete lifecycle—from onboarding through expansion and renewal
- Demonstrated ability to maintain high retention rates and drive net revenue expansion
Technical & Consultative Skills
- Strong technical aptitude with the ability to quickly learn software and teach configuration to customers
- Experience with demo tools, sales enablement platforms, or similar technical products are all a plus
- Consultative approach backed by business acumen—you connect technical capabilities to business outcomes
Communication & Executive Presence
- Exceptional written and verbal communication skills with an emphasis on clarity, empathy, and solution-orientation
- Comfortable presenting to C-level executives and senior decision-makers, both internally and at customer organizations
- Skilled at navigating complex organizational structures and building trust across multiple stakeholder groups
Strategic & Analytical Mindset
- Strong project management capabilities—you lead cross-functional initiatives with multiple stakeholders without formal authority
- Data-driven approach to interpreting product usage, health scores, and renewal metrics
- Proactive problem-solver who anticipates needs and acts before issues arise
Collaboration & Adaptability
- Team player who effectively partners cross functionally. Adaptable and thrives in fast-paced startup environments where priorities shift quickly
- Self-motivated with the ability to work independently while contributing to team success
- Customer Onboarding Excellence, Retention & Expansion, Customer Enablement, Forecast Accuracy, Customer Trust, Strategic Impact
- A competitive salary for the market
- Flexible vacation policy and three day weekends each month
- Health, Vision, Dental Insurance Options, FSA/HSA Options
- Parental leave
- 401(k)
- Long and short term disability
- Fully remote company with employees spread across the United States
- WeWork All Access membership
- Joining an experienced, multiple-previous-startups crew
At Reprise we believe that startups have the responsibility to progress equity in the workplace and beyond. We are not just committed to, but passionate about building a diverse and inclusive work environment. Every candidate seeking to join Reprise is provided an equal opportunity for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, citizenship, disability, gender identity, or Veteran status.
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