Senior Customer Success Manager

First Things First - What We Can Offer You

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Home Office Allowance
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Flexible work environment
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• For in-office roles in Broomfield, CO we offer a dog friendly environment, happy hours and office games, and free parking
• Check out our website for more about working at Simpro Group https://www.simprogroup.com/company/careers

The Job

At Simpro Group, we don’t just support our customers - we partner with them to transform their business. As a Senior Customer Success Manager, you’ll be at the heart of that mission.
In this high-impact role, you’ll work closely with some of our most valued clients to ensure they unlock the full value of the Simpro platform, achieve their goals, and stay ahead in a competitive industry. You'll act as a strategic advisor, guiding customers through their journey, solving complex challenges, and driving lasting success.
But that’s not all - you’ll also play a key role in uplifting and mentoring our talented Customer Success team, sharing your expertise and helping to raise the bar across the division.
If you're passionate about customer relationships, growth, and mentorship, and want to join a collaborative, forward-thinking team in a fast-growing SaaS business - this is your opportunity to make a real difference.
📍 Location: US, Remote

What You’ll Do

• Build Executive-Level Relationships: Confidently engage and influence senior leaders within client organisations, becoming a trusted advisor from day one.

• Drive Customer Success Outcomes: Proactively partner with your portfolio of clients to ensure they’re realising measurable value and achieving their desired outcomes through the Simpro platform.

• Be a Strategic Partner: Develop long-term, trusted relationships with your customers. Demonstrate a deep commitment to their success by understanding their business goals, challenges, and industry landscape.

• Own the Customer Journey: Lead the full customer lifecycle-from onboarding to adoption, renewal, and expansion-ensuring a seamless and impactful experience throughout.

• Showcase Product Mastery: Leverage strong product knowledge to guide customers, offer strategic advice, and share relevant updates, guides, and feature releases.

• Share Insight & Influence: Deliver proactive value through industry trends, best practices, and data-driven insights that help your clients stay ahead.

• Communicate with Impact: Adapt your communication style to suit different stakeholders-from frontline users to C-suite executives.

• Collaborate Across Teams: Partner with Product, Sales, and Support to drive adoption, remove roadblocks, and continuously improve the customer experience.

• Lead with Initiative: Manage projects and customer escalations with confidence and autonomy, keeping stakeholders informed and engaged throughout.

• Mentor & Support: Coach and uplift junior Customer Success team members, sharing your experience to build team capability and confidence.

• Navigate Complexity: Thrive in fast-moving, dynamic environments-managing multiple priorities and customer needs with agility.

• Stay Organised & Insightful: Keep CRM and Customer Success platforms up to date, and generate insightful reports to track progress, risk, and opportunity.

What You’ll Bring

• Previous experience in a Customer Success role is essential, with a strong understanding of client lifecycle management and value delivery.

• Proven ability to grow and expand a book of business, with a track record of meeting or exceeding KPIs related to retention, expansion, and customer satisfaction.

• Actively participate in Simpro-hosted and relevant external networking events to raise brand awareness and promote Simpro Group’s interests.

• Strong communication and leadership skills, with the ability to mentor and coach junior team members, fostering growth and capability across the team.

• Champion and represent Simpro at networking events (both internal and external), actively promoting the Simpro Group and driving brand awareness.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

So, if you'd like to join a fun and progressive organization where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role. Remote positions are only open to candidates residing in AL, AZ, CA, CO, FL, GA, HI, IL, IN, KY, MA, MN, MO, NJ, NM, NY, OH, OR, PA, RI, SC, TX, WA. Due to legal, tax, and business considerations, we are unable to hire outside these locations at this time. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.