Senior Customer Success Manager

Beamup.ai is looking for a Senior Customer Success Manager, US Region

About the Role -

As our first Customer Success Manager in the US region, you will work fully remotely from the US, partnering with management and support teams based in Europe. 
You are a self-starter who thrives in a high-tech startup: making autonomous decisions, anticipating customer needs, and creatively bridging time-zone differences to deliver exceptional service.

Key Responsibilities - 

• End-to-End Ownership
  
• Lead onboarding, adoption, and growth for US-based customers—managing your portfolio independently.
  
• Serve as the primary trusted advisor to C-suite and senior stakeholders, aligning BeamUP’s value to their strategic objectives.
  
• Cross-Functional Collaboration
  
• Coordinate with European-based, Product, Engineering, and Support teams to ensure seamless delivery and timely issue resolution.
  
• Maintain transparent communication—own meeting cadences, share status updates, and document decisions in our central knowledge base.
  
• Strategic Advocacy & Risk Mitigation
  
• Proactively identify and defuse risks to prevent churn.
  
• Champion the voice of US customers in product-roadmap discussions—translate feedback into actionable requirements.
  
• Automation & Reporting
  
• Build and maintain automated dashboards that surface adoption, engagement, and SLA-risk metrics for the US region.
  
• Leverage data to detect inconsistencies and trigger proactive outreach.
  
• Training & Enablement
  
• Develop US-focused success playbooks, training materials, and a demo environment.
• Deliver live and on-demand training sessions to accelerate customer proficiency and self-service adoption.

Qualifications - 

• 5+ years in Customer Success, Account Management, or related customer-facing roles at a SaaS AI, data or cyber startup.
  
• 3+ years managing large enterprise accounts, ideally in a distributed team environment.
  
• Proven ability to work independently—setting priorities, making data-driven decisions, and executing with minimal supervision.
  
• Strong organizational skills: adept at juggling US customer needs with European-based team support.
  
• Exceptional verbal and written communication: able to translate complex technical concepts into clear, actionable guidance.
  
• Bachelor’s degree (technical or business discipline) or equivalent experience.
  
• Develop and implement best practices, tools, and processes to enhance the Customer Success program.
  
• Familiarity with BI/reporting tools (e.g., Tableau, Looker) and CRM/CS platforms (e.g., Salesforce, Gainsight).