Senior Customer Success Manager, Major Accounts

Your Title: Senior Customer Success Manager, Major Accounts
Job Location: Lake Oswego, OR; Westminster, CO
Our Department: Construction Enterprise Solutions
Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realizes value from their investment and grows with you? The Customer Success department’s mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success. We are looking to expand our Major accounts CSM team and are searching for a Senior Customer Success Manager for Trimble’s Construction sector. Our Majors CSM team manages our most strategic customers with a white glove approach. We are searching for a creative CSM who is proactive, highly driven, and experienced in enterprise/strategic Customer Success and/or Account Management. Come join us!
What You Will Do
The Senior Customer Success Manager - Major Accounts, will focus on empowering the success of their assigned portfolio of customers, with the goal of  retaining and growing customers by ensuring a high level of customer engagement and satisfaction. This CSM will be expected to properly convey value propositions, be the permanent point of contact and internal champion for the customer across all internal Trimble product lines, and drive adoption and utilization of their solutions.

• Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful
• Develop and demonstrate a strong working knowledge of Trimble’s Construction solutions and communicate the value of our products to our customers
• Build and document deep understanding of your customers and their business needs, goals, and challenges
• Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning
• Own and maintain account success plans in collaboration with customer, including product utilization / rollout strategy
• Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats
• Grow and expand customer product adoption and revenue
• Identify risk as well as growth/expansion opportunities
• Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors

What Skills & Experience You Should Bring

• Must have 4+ years of Customer Success or account management experience in a SaaS company - ideally in ERP, construction, or related applications
• Experience developing strategies and success plans on assigned accounts to fully realize value of technology solutions
• Emotional intelligence - actively listen & understand root cause of issues and how to identify solutions that meet the customer's needs
• Executive presence - build positive relationships with decision makers, executive sponsors and end users
• Ability to work cross-functionally to represent the Voice of the Customer
• Exceptional communication and presentation skills (both written and verbal)
• Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment
• Be innovative, persuasive, creative, and have a genuine curiosity in the customer’s business  Goal and results-oriented, optimistic, embraces change and leads with a growth mindset
• Proficiency in Salesforce and G-Suite highly preferred

Target Salary:
Base salary $105,682 - $142,676
Eligible for commission
About our Construction Enterprise Solutions sector
We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).
Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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