Senior Customer Success Manager - Commercial West

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Summary

Delinea is looking for an experienced Sr. Customer Success Manager to own and grow customer relationships, drive production adoption and ROI. You will have a strong understanding of customer's business objectives and success criteria and the ability to identify and articulate how Delinea supports our customers’ strategic goals.

Responsibilities

• Manage a portfolio of commercial accounts and serve as the primary point of contact.

• Drive onboarding and product adoption, and track customer business objectives and goals.

• Lead regular customer check-ins, tracking customer success plans and conducting quarterly business reviews.

• Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.

• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.

• Align cross-functionally on upcoming renewals and customer growth.

• Act with urgency and provide continuous customer communication on customer requests.

• Develop, prepare, and nurture customers for advocacy.

Desired Skills and Experience

• BA/BS degree preferred or equivalent experience

• 7+ years of experience in a similar role as a Customer Success Manager

• Knowledgeable in privilege access management and cybersecurity best practices preferred

• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus

• Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors

• Ability to understand business objectives and success criteria to deliver product value

• Competency with Salesforce and Customer Success Management platforms

• Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment

• Excellent verbal and written communication skills

Why work at Delinea?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.