Senior Customer Success Engineer

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

As a Senior Customer Success Engineer at Common Room, you are the technical backbone of post-sales success. The expert who ensures that our enterprise customers get maximum value from the platform by designing scalable systems, resolving technical blockers, owning custom data pipelines, navigating nuanced attribution conversations, and building tools and processes that enable our Implementation and CS teams to scale.

Technical Ownership

• Serve as the primary post-sales technical expert on key accounts

• Troubleshoot and resolve complex issues across custom integrations and data pipelines.

• Act as a technical escalation point during onboarding and post-launch.

Navigate Attribution & Data Conversations

• Facilitate alignment with stakeholders on how to measure and attribute value

• Bring clarity to RevOps, Marketing, and Sales Ops on ambiguous data questions

• Maintain customer trust when technical answers aren't black-and-white

Build Systems That Scale

• Create reusable templates, playbooks, and documentation that reduce cycle time

• Identify patterns across escalations and advocate for permanent Product fixes

• Maintain a technical knowledge base that enables teams to self-serve

• Support IMs on complex onboarding projects requiring deep technical expertise

• Partner with CSMs to ensure technical issues do not hinder adoption or value realization

• Own recurring technical issues post-launch

• Represent customer voice in technical product discussions

• Collaborate with Product & Engineering on bug triage, feature requests, and release readiness.

• Drive systemic improvements based on common patterns observed across customers

• Technical escalations are resolved within days, not weeks

• Attribution conversations build trust and alignment rather than create conflict

• Product prioritizes fixes based on CSE-identified patterns and data

• Customers view you as a strategic technical partner

• The team delivers faster, more predictable onboardings because of the systems you've built

• 5-8 years in technical customer-facing roles (CSE, Solutions Engineer, RevOps, TPM, Technical Implementation)

• Deep expertise with CRMs and Integrations

• Experience navigating attribution, data definition, or ROI conversations with enterprise stakeholders

• Proven track record building leverage through documentation, templates, and process improvement

• Demonstrated ability to own outcomes in ambiguous technical environments

• Familiarity with SQL and a programming language such as Typescript/Python/etc. (preferred)

• Experience with GTM tools, Customer Intelligence platforms, or RevOps technology (preferred)

• You think in systems, not tickets

• You navigate ambiguity with confidence when there's no objectively "right" answer

• You build trust in uncertainty and help customers move forward when data definitions are evolving

• You enable others to succeed through documentation, teaching, and upskilling teammates

• You balance technical correctness with customer urgency

• You proactively identify patterns and see systemic issues behind individual escalations

• You communicate with clarity and translate technical complexity for non-technical stakeholders

• You care deeply about customer outcomes and sustainable, scalable delivery

Our values:

• Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

• Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

• Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

• We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

• Competitive base compensation with meaningful equity ownership

• Health insurance including medical, dental, and vision, HSA and FSA

• We pay 100% of your employee premium and 50% of your premium for any dependents

• Unlimited Paid Time Off

• Paid Company Holidays

• Work from home policy including a laptop and support for your home office needs

• Monthly Remote Stipend

• 401(k) self contribution

• Paid Family Leave

• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.