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You will lead the implementation of Voxie's SMS platform for enterprise and franchise clients, managing complex projects and building strong relationships with stakeholders.
At Voxie, we believe conversation is the future. We've created the only SMS platform purpose-built for franchises, helping national brands drive local results across 15,000+ locations. Our AI-enhanced texting solution transforms how multi-unit businesses engage customers, drive sales, and stay compliant all with a few clicks.
As a Senior Customer Onboarding Consultant - Enterprise, you will serve as the strategic implementation partner for Voxie's largest franchise and multi-location enterprise brands. You'll own the complete implementation lifecycle, balancing deep technical expertise with exceptional executive presence to drive successful launches across complex, multi-stakeholder franchise organizations.
This role requires someone who is polished, articulate, and professionally disciplined - someone who naturally creates structure and accountability while building the warmth and trust that turns enterprise franchise clients into advocates. You'll be equally comfortable presenting to franchise C-suite executives as you are coordinating technical workflows across hundreds of franchise locations.
What You Will Do- Lead complex enterprise franchise implementations from kickoff to go-live, managing multi-location rollouts, franchise stakeholder dynamics, and clear project governance with defined deliverables and accountability
- Build trust with franchise executives, franchisees/owners and and their staff through professional presence and consistent follow-through
- Create comprehensive documentation of franchise workflows and technical requirements that educate users and scale across franchise systems
- Coordinate across Engineering, Product, Sales, and Customer Success teams to manage franchise-specific integrations, POS systems, and third-party vendor requirements
SMS Strategy Development & Execution:
- Translate customer goals and sales agreements into actionable SMS strategies aligned to franchise brand guidelines while maintaining compliance
- Design SMS customer journeys - Develop message cadences, campaign copy, audience segmentation and automation workflows for franchise use cases (acquisition, retention, promotions, loyalty, reminders)
- Balance franchisor requirements with franchisee execution - Create SMS strategies that maintain corporate brand consistency while enabling local franchisee customization
- Define success metrics and optimization plans - Establish KPIs tied to business goals (revenue, engagement, visits, repeat purchases) and provide data-driven optimization recommendations
- Ensure regulatory compliance and best practices - Build compliance requirements (TCPA, CTIA) into SMS strategies and educate clients on consent management, opt-outs, and messaging best practices
What You Will NeedRequired Experience
- 5+ years in consultative onboarding or implementation roles supporting enterprise franchise brands or multi-location organizations (300+ locations)
- 3+ years working with marketing technology or digital communication tools for enterprise brands in a customer-facing capacity
- Proven track record managing executive relationships with franchise leadership and presenting to C-suite audiences
- Experience managing complex, multi-month implementations across distributed franchise networks
- Executive Presence: You show up polished and prepared in every interaction - emails, presentations, and meetings.
- Accountability & Follow-Through: Set clear expectations and hold stakeholders accountable without damaging relationships
- Process-Oriented Mindset: Create clarity from complexity with systematic documentation and project management
- Proactive Problem-Solving: Ask clarifying questions before starting work, anticipate roadblocks, and address issues before they escalate
- Expert project management with experience managing multiple concurrent enterprise franchise implementations
- Strong technical aptitude for API integrations, franchise POS systems, compliance requirements, and multi-location data flows
- Exceptional written and verbal communication - you write clear, professional emails and lead confident client meetings
- Bonus: Experience at an early-stage or high-growth SaaS company
- Enterprise franchise clients view you as a strategic partner and request to expand across additional franchise locations
- Multi-location implementations complete on-time with minimal escalations due to proactive management
- Internal teams trust your judgment and documentation you create becomes the template others follow
Top Skills
Api Integrations
Marketing Technology
Pos Systems
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