Oversee credit card operations, manage relationships with banks and processors, monitor KPIs, and coordinate incident responses. Develop processes for program strategy.
About Crypto.com
At Crypto.com, we’re building the future of finance by bridging traditional banking and the digital asset economy. Our mission is to empower users globally to spend, save, and grow their crypto with confidence. We’re creating seamless experiences that make crypto part of everyday life. We’re growing fast and looking for an experienced Credit Card Operations to scale and optimize our Crypto.com Visa Signature Credit Card.
What You’ll Do
We’re seeking a highly organized, analytical, and detail-oriented Senior Credit Card Operations Manager to oversee and optimize the performance, compliance, and daily operations of our credit card program. You will work cross-functionally with internal stakeholders and external partners (e.g., issuing banks, processors, and networks) to ensure smooth execution of our card initiatives, manage key vendor relationships, and help scale the program as we grow.
Responsibilities
- Lead day-to-day operations of our crypto-backed credit card
- Manage relationships with issuing banks, processors, and card networks
- Monitor program KPIs like authorization rates, chargeback trends, fraud alerts, rewards redemptions, and and provide actionable recommendations
- Partner with Risk, Compliance, Finance, Engineering, and Product teams to support both day-to-day execution and long-term program strategy
- Oversee settlement, reconciliation, and reporting between fiat and crypto flows
- Coordinate incident responses, escalations, and resolutions related to card operations
- Develop and document operational processes, playbooks, and SLAs - help design scalable operational processes as we launch in new markets or add new card products
- Serve as the go-to expert internally for all things related to card program operations
- Marketing - collateral management and events activation oversight
What we're looking for
- 4+ years of experience in card operations, fintech, or crypto financial services
- Deep understanding of card issuing flows — including transaction processing, disputes/chargebacks, BIN sponsorship, fraud tooling, and network compliance
- Working knowledge of regulatory and compliance standards (e.g., Reg E, UDAAP, PCI-DSS)
- Strong project management skills with a bias toward execution
- Familiarity with crypto concepts (custody, stablecoins, wallets, off-ramps) and a passion for Web3
- Proven ability to manage external partners and internal stakeholders across compliance, engineering, finance, and customer support
- Excellent communication skills
- Highly organized, detail-oriented, and proactive
- Bonus: You’ve helped launch or scale a card product at a fintech or crypto startup
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Top Skills
Card Issuing Flows
Crypto Concepts
Fraud Tooling
Project Management Software
Regulatory And Compliance Standards
Transaction Processing
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