PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
We’re looking for a talented Senior Content Writer & Social Coordinator to join our marketing team. This role is primarily focused on creating engaging, high-quality written content while also supporting social media efforts and content operations. You’ll work closely with the Senior Content Manager to bring our messaging to life across multiple channels and help maximise the impact of our content.
What you’ll do
Brainstorm, write, and edit blogs, guides, case studies, and other collateral.
Collaborate with GEO agency on high-value search topics
Develop content that addresses audience pain points at every stage of the buyer journey
Repurpose content for social media, including carousels, captions, and short-form posts.
Assist with social media scheduling and YouTube video uploads.
Support CMS uploads, blog formatting, and website content updates.
Brief design for content visuals where needed (e.g., blog images, simple graphics).
Collaborate with brand, Demand Generation, and Product marketing on content strategy, campaigns, and messaging to ensure consistency of style and tone.
Assist with podcast clips, video prep, and content briefs.
Who we’re looking for
Strong writing and editing skills with a good eye for detail.
Some experience creating content for social media and scheduling posts.
Curious, proactive, and willing to learn about marketing strategy and campaigns.
Organized and capable of managing multiple projects at once.
Excellent collaboration and communication skills
1–3 years of experience in content creation, copywriting, or marketing.
Familiarity with content management systems (CMS) and social scheduling tools is a plus.
What success looks like
High-quality content delivered on time, aligned with brand tone and messaging.
Social content is scheduled and posted consistently, supporting engagement growth.
Coordination on content projects, creative ideas for content repurposing, and social engagement.
Enhance GEO search presence through content creation
We provide a competitive salary range for this role, which is $60,000 – $80,000 - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.
US Benefits
💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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