Senior Consultant – Customer Success Portfolio
Why SailPoint?
Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team on-site or remotely.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.
About the team Success Acceleration Services (SAS):
We are a global dynamic, multicultural and multilingual team that thrives in a fast-paced, ever-evolving environment.
From technical experts to senior management, we collaborate closely to tackle any situation head-on with a “build the plane as we fly it” mindset. We’re goal-driven and solution-focused, turning every challenge into an opportunity while supporting and learning from one another.
Our team is passionate, curious and always ready to dive deep, bringing people together to help navigate and deliver results with professionalism and care. We work hard, move fast and continuously bring fresh ideas to the table, all while fostering a culture of growth, inclusion and mutual respect. We invest in our people, champion their careers and ensure our customers and business are always at the forefront.
If you’re proactive, eager to learn and ready to make a real impact, join us in shaping the future as part of this incredible worldwide operating team.
Who you are:
You are an energetic and dedicated professional who takes pride in getting the job done right. You bring a consultative mindset and breadth of experience to your role by striving to understand how things work so that you can identify the best way to provide solutions to everyday problems. You operate well with fixed deadlines as well as dynamic environments that require frequent change. You are curious and ask questions to understand and improve your knowledge. You collaborate effectively within a team structure and can take on tasks independently, following them through to completion.
What You’ll Do:
As a Senior Consultant at SailPoint, you will begin with comprehensive product training to master our SaaS and Software solutions, leveraging your experience to gain deep knowledge quickly. Within a month, you will start working on projects to establish connectivity to customer environments, continuing to learn about SailPoint project delivery. By six months, you will implement solutions for small to medium-sized projects under the guidance of a Solution Architect, gradually transitioning to independent operation and providing best practices to customers. By the end of the first year, you will manage projects of varying sizes and complexity, largely operating independently, while mentoring Associate Consultants and Consultants, exemplifying high-level performance and best practices.
Responsibilities:
Work with customers on the installation, integration, and deployment of SailPoint software and/or SaaS solutions.
Communicate to clients and partners aspects of both the solution and the implementation at the technical and functional level.
Configure SailPoint solutions as defined by Solution Architect and begin to contribute to solution definition.
Deliver technical training designed to enable and educate SailPoint customers and implementation partners.
Build rules for customers and evaluate rules built by customers.
Requirements:
3+ years of professional work experience as part of a technology company with at least 2 year of customer facing experience
Experience setting up and installing software on both Windows and Linux platforms
Database Knowledge in one or more of the following: Oracle, Sybase, MSSQL, MySQL
Experience with enterprise directories such as Microsoft Active Directory and LDAP
Familiarity with networking principles: SSL/TLS/HTTPS, Certificate Management, Basic TCP/IP troubleshooting
Experience reading and writing any of the following programming languages: Java, BeanShell/JavaScript/TypeScript, JSP/Servlets, Linux/Unix, SQL, PowerShell, Python, Ruby, C#, C++.
Preferred:
Familiarity with cloud technologies: AWS, Azure, GCP
Familiarity with any of the following web technologies: SPML/SOAP, Web and Application Servers, RESTFull APIs
Experience working with a project team that has deadlines and regular internal team and customer meetings
Experience with quality assurance duties (usability testing, performance testing, automated testing, test scripts, test cases and test plans)
Security software or IT audit experience
Education:
Bachelor’s degree or equivalent experience (Computer Science or Engineering degree a plus).
J2EE certification is a plus
SailPoint Certified Engineer is a plus and is expected within 12 months of hire
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$78,100 - $111,600 - $145,100Base salaries for employees based in other locations are competitive for the employee’s home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
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