About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team:
Upstart’s Home Lending Legal, Regulatory, and Risk Management team plays a critical role in enabling the growth and stability of our Home Lending business. We work cross-functionally with Operations, Engineering, Product, Legal, Risk, and Compliance to ensure that Upstart’s home lending activities meet regulatory standards and align with best practices. Our team is focused on building scalable, effective, and forward-looking compliance oversight that empowers business success while managing risk.
As the Senior Compliance Manager, Home Lending Operations, you will lead the development and execution of key compliance initiatives and support post-onboarding functions across the home lending lifecycle. You’ll partner closely with internal stakeholders—including Servicing, Enterprise Risk Management, Legal, Risk, and Ops teams—as well as external vendors and investors, to ensure operational processes align with regulatory expectations and contribute to building a best-in-class compliance program..
How you’ll make an impact
- Support operational compliance activities both pre- and post-origination, including internal training and control enhancements.
- Lead compliance oversight across home lending operations with a focus on post-origination risk management.
- Partner with Third Party Risk Management (TPRM) to oversee vendor due diligence, renewals, and ongoing monitoring.
- Manage escalated operational consumer complaints, ensuring timely resolution and root cause analysis.
- Collaborate with operations and servicing teams to assess compliance risks, design controls, and implement process improvements.
- Provide compliance support for investor reporting and inquiries related to home lending operations
- Design, implement, and monitor compliance controls across servicing and operational teams ensuring alignment with the CMS framework
- Lead issue management and corrective action programs, driving remediation and sustainable change.
- Oversee the development and execution of the Quality Control Program to ensure alignment with regulatory expectations.
Minimum Qualifications
- 8+ years of experience in compliance, regulatory, legal, or risk management roles in the consumer or mortgage lending space.
- Strong working knowledge of applicable laws and regulations (e.g., ECOA, FCRA, TILA, RESPA, UDAAP, FDCPA, Reg X, GLBA, AML/OFAC, and state-specific requirements).
- 2+ years of people management or program leadership experience.
- Demonstrated ability to operationalize compliance programs and partner cross-functionally.
- Excellent communication, organizational, and project management skills.
Preferred Qualifications
- Bachelor’s degree or equivalent relevant experience.
- Experience working in a fast-paced or high-growth fintech or financial institution.
- Familiarity with investor and agency audits and compliance requirements.
- Knowledge of compliance management systems (CMS) including monitoring, testing, and issue tracking frameworks.
- Ability to balance business goals with regulatory obligations through practical, risk-informed decision-making.
- Experience in using AI tools for workflow optimization and documentation.
Position location This role is available in the following locations: Remote
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
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