Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.
By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.
With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.
LINKS
- Life At Built & Habitat Build
- Series D Financing Round
- Built Recognized in Two American Business Award Categories
- Built Secures Investment from Citi
We are seeking a Senior Client Success Manager (CSM) to lead and grow relationships across our enterprise and high-potential commercial clients. This role is ideal for someone with a track record of aligning with executive stakeholders, driving measurable impact, and influencing outcomes across cross-functional teams.
As a Senior CSM, you will own a portfolio of complex accounts, lead high-value initiatives, and mentor other CSMs. Your focus will be on value realization, adoption, and strategic alignment at the enterprise level. You will work in close partnership with Senior Account Managers, operating as mutual stakeholders in account success—you driving value, outcomes, and client satisfaction, and your Account Manager counterparts focused on commercial growth and expansion.
In this Role, You Will:- Develop mastery of Built’s suite of products & solutions
- Align with executive stakeholders and client leadership to understand strategic goals, influence vision, and communicate Built’s roadmap and value.
- Lead customer business reviews (CBRs) and executive alignment sessions that highlight ROI, KPIs, and partnership success.
- Work hand-in-hand with Senior Account Managers to ensure strategic and commercial goals are met, fostering a unified approach to partnership growth.
- Represent the voice of the customer by surfacing insights to product, marketing, and delivery teams to influence roadmap and internal prioritization.
- Collaborate across Implementation, Support, Product, and Revenue teams to drive cross-functional outcomes and resolve complex client challenges.
- Lead key initiatives across clients, such as driving product adoption, rollout of new capabilities, or process enhancements.
- Support the development of junior CSMs by sharing expertise, reviewing strategies, and delegating appropriate workstreams.
- Encourage collaboration and knowledge sharing across the Client Success team and help scale successful practices.
Who You Are:
- A strategic thinker and confident communicator with a strong executive presence.
- Proven ability to navigate complex organizations, influence without authority, and build long-term trust with senior stakeholders.
- Comfortable in a dynamic, fast-paced environment where adaptability, precision, and data-driven insights are essential.
- A natural collaborator and coach who believes in elevating the team while delivering client value.
- Eager to partner with cross-functional stakeholders, including Sales, to deliver a seamless client experience and maximize account potential.
Qualifications:
- 5+ years of experience in Client Success, Account Management, or Strategic Consulting, preferably in FinTech or SaaS.
- Experience managing enterprise-level or high ARR clients, with a proven track record of retention, expansion, and executive alignment.
- Strong analytical and communication skills, with the ability to synthesize insights into strategic guidance and action.
- Proficiency in tools like Salesforce, Sigma, or similar CS platforms; comfortable interpreting product usage data to inform strategy.
Preferred Experience:
- Experience in the construction lending, CRE, or real estate finance sectors is highly desirable.
- Exposure to customer lifecycle strategies for multi-product portfolios or complex integrations.
- Familiarity with CS best practices frameworks (e.g., Success Planning, Health Scoring, Voice of Customer programs).
Why Join Us?
- Be part of a mission-driven, collaborative Client Success team.
- Gain hands-on experience with client engagement, product adoption, and lifecycle management.
- Learn and grow within a company that values scalable success and career development.
- Competitive compensation and benefits in a fast-growing company.
Built’s salary range for this position is $110,000 - 125,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
Perks:
- The rare opportunity to radically disrupt an industry
- Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
- Robust compensation package including base salary and equity
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Learning grant program to support ongoing professional development
Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.
Greenhouse Disclosure
When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.
If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to [email protected].
For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.
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