Senior Client Experience Manager

Job Description:

Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Senior Client Experience Manager with strong communication and problem-solving skills to join our Network Solutions team. (Learn more about Network Solutions at https://networksolutions.phreesia.com/.)     

In this client-facing role, you will work with digital advertising agency buyers, Life Science companies and other organizations to demonstrate the value that Phreesia could provide to their brands. You will work closely with CE team members, leaders and cross-functional internal teams to deliver successful, effective, targeted patient engagement and/or HCP digital campaigns. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to advance your career in new directions.   

This is a hybrid-style position with the expectation that you live within the New York City/commutable area.  

What You'll Do:     

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives     

• Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads    

• Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily  

• Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals    

• Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals     

• Collaborate across Network Solutions teams and exercise leadership to mentor junior team member and drive strategic initiatives  

What You'll Bring:    

• Bachelor’s degree required and 6+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising

• Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued 

• Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement    

• Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business     

• Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area    

Total Cash Compensation for U.S.-based employees ranges from $180,000-$195,000, inclusive of base salary and variable incentive, and is dependent on qualifications. In addition, Phreesia offers a a highly competitive and comprehensive Total Rewards package.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements

• Competitive compensation

• Flexible PTO + 8 company holidays

• Monthly reimbursement for cell phone + internet + wellness

• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada

• Variety of insurance coverage for people (and pets!)

• Continuing education and professional certification reimbursement

• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.