Senior Client Engagement Manager

At Clario, our Senior Client Engagement Managers play a critical role in driving new business, expanding strategic client relationships, and shaping engagement strategies that support long‑term growth. This role partners closely with Business Development and cross‑functional teams to deliver exceptional customer experiences and support the overall commercial strategy.
 

What We Offer

• Competitive compensation

• Medical, dental, and vision insurance beginning Day 1 of employment

• Flexible work schedules

• Attractive PTO plan

• Engaging employee programs

• Remote working
   

What You’ll Be Doing

• Partner with Business Development to drive new client relationships and expand existing partnerships.

• Develop and execute overall prospect and client engagement strategies in collaboration with cross‑functional teams.

• Report on sales and performance metrics and recommend improvements.

• Support new business development activities from RFP response to account closure, including CDA and MSA processes.

• Research and identify methods to improve customer engagement.

• Ensure compliance with sales, finance, and legal policies and procedures.

• Collaborate with Business Development and Division leaders to ensure consistent messaging across inbound and outbound campaigns.

• Generate qualified prospects through diligent lead follow‑up, mining, and nurturing activities.

• Expand outreach and strengthen relationships with key client executives.

• Conduct tactical research on organizations and contacts using internal and external data resources to increase new contacts and sales opportunities.

• Perform discovery to understand client needs and determine tailored solutions.

• Meet with prospects and clients to discuss requirements and opportunities.

• Recommend and implement improvements to the sales cadence process.

• Identify best practices and successful client engagement approaches to support scalable growth.

• Use Salesforce to accurately track activities and maintain lead, account, and opportunity data.

• Develop custom Salesforce reports and review data for quality and consistency.
   

What We Look For

• BS/BA degree or equivalent experience.

• 3–5 years of experience in sales or operations, preferably with customer relationship management, inside sales, and/or life sciences exposure.

• Proven success fostering high‑quality account relationships.

• Knowledge of clinical trial design and drug development preferred.

• Ability to develop strong, well‑positioned documents and presentations.

• Proficiency with Microsoft Outlook and Office; understanding of basic financial concepts.

• Demonstrated competencies including cross‑functional collaboration, results orientation, customer focus, active listening, strong communication (verbal and written), negotiation, presentation skills, organizational agility, time management, business acumen, interpersonal savvy, and integrity.

• Ability to travel 10–20%; capable of computer‑based work for extended periods; ability to lift up to 25 lbs.
   

  At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life‑changing therapies to patients faster.