Senior Business Systems Analyst - Salesforce

Senior Systems Business Analyst - Salesforce
Rapid7 is seeking a Senior Business Systems Analyst - Salesforce to play a pivotal role in extending and enhancing our Salesforce ecosystem across Sales, Customer Success, and Support teams. This is an exciting opportunity to work with cutting-edge Salesforce technologies and integrate best-in-class vendor tools that elevate customer and employee experiences.
In this role, you'll work closely with cross-functional teams to design and deliver scalable Salesforce solutions that transform processes, drive efficiency, and create lasting business impact.
The ideal candidate is a strategic problem solver who thrives at the intersection of technology and business. This person will partner closely with stakeholders to design solutions that drive efficiency, enable scale, and create measurable business impact. Strong organisational skills, business acumen, and the ability to manage initiatives in both Agile and Waterfall delivery models are essential for success in this role.
About the Team
Our Business Systems team enables the success of Sales, Customer Success, and Support by delivering tools and processes that improve productivity and customer experience. We act as trusted partners to the business, ensuring Salesforce and related technologies are strategically aligned to company goals.
About the Role
As a Senior Systems Business Analyst - Salesforce, your primary responsibility will be to connect business objectives with scalable Salesforce solutions that drive measurable impact. Specifically, your focus will be to:

• Partner with Sales, Customer Success, and Support leadership to translate business needs into scalable Salesforce solutions.
• Serve as the subject matter expert for Salesforce Sales Cloud, Service Cloud, and Customer Success processes.
• Lead end-to-end project delivery, including requirements gathering, documentation, testing, and change management.
• Collaborate with developers, admins, and vendor partners to extend Salesforce capabilities and integrate new technology tools into the platform.
• Manage and prioritise a pipeline of projects and enhancements in a fast-paced environment.
• Create and maintain high-quality documentation (BRD, business requirements, process flows, functional specifications, etc.).
• Perform system testing and coordinate user acceptance testing to ensure successful delivery of solutions.
• Partner with IT and business stakeholders to ensure governance, scalability, and compliance in system design.
• Act as a bridge between technical teams and business stakeholders, ensuring alignment on goals, timelines, and outcomes.

The skills and qualities you'll bring include:

• Strong communication and interpersonal skills - able to build trust and collaborate effectively across diverse teams.
• Exceptional organisational skills with the ability to manage multiple initiatives in parallel.
• Strategic problem-solving and critical thinking with a business-first mindset.
• Adaptability and eagerness to learn new skills, tools, and business processes.
• Alignment to Rapid7 core values
• In-depth knowledge of Salesforce Sales Cloud and Service Cloud.
• Experience gathering, documenting, and managing business and functional requirements.
• Strong understanding of business processes across Sales, Customer Success, and Support functions.
• Proficiency in translating business needs into technical requirements for developers/admins.
• Familiarity with Agile and Waterfall delivery models, including backlog management.
• Experience with testing cycles (system integration testing, UAT, regression).
• Ability to assess the impact of new requirements on Salesforce and integrated systems.
• Strong vendor and stakeholder management skills to ensure effective collaboration.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope - just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.
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