Senior Atlassian Product Owner

T-Rex Solutions is seeking a highly capable Senior Product Owner – Atlassian Platform & Automation, to be responsible for product strategy, backlog prioritization, and delivery of SDLCNext, an enterprise Atlassian platform supporting SDLC and ITSM across the Defense Health Agency (DHA) Defense Health Management System (DHMS) portfolio. This role combines strong product ownership with deep Jira expertise and AI-driven automation capability. The individual will define priorities, make tradeoff decisions, and deliver platform enhancements while also driving automation of workflows and reduction of manual Process & Tools team effort, particularly across ITSM operations.

Operating in alignment with the Government Product Manager, this role is accountable for evolving the platform into a scalable, automation-first system of record, improving efficiency, data quality, and delivery performance.

The ideal candidate is a product owner with strong technical depth, not a pure Jira administrator. They bring proven experience owning product backlogs, managing and directing teams, and delivering outcomes, combined with hands-on expertise in Jira configuration and automation. They are naturally inclined to identify inefficiencies and eliminate manual work, using AI and automation to improve ITSM and SDLC workflows.

Responsibilities:

- Product Ownership & Delivery Execution

• Lead execution of SDLCNext delivery, translating stakeholder needs into prioritized backlog, user stories, and release-ready capabilities across the full lifecycle (requirements, development, testing, deployment, sustainment)
• Own backlog management and Agile execution, including prioritization of ITSM tickets, enhancement requests, and technical debt, along with backlog refinement, sprint planning, and release coordination
• Plan and execute platform enhancements and roadmap delivery, including capability block releases and critical implementations aligned to DHMS priorities
• Identify and mitigate risks impacting delivery, platform performance, or stakeholder alignment

- ITSM Operations & Automation

• Oversee ITSM operations and platform sustainment, including management of incidents, service requests, change activities, and requirements/test workflows
• Ensure ticket throughput, SLA adherence, and platform stability across day-to-day operations
• Identify opportunities to automate ITSM workflows, including incident routing, service request handling, and change management processes
• Drive implementation of automation solutions within Jira and related tools to reduce manual effort and improve operational efficiency

- Jira & Atlassian Platform Leadership

• Oversee Atlassian platform governance and optimization, including Jira, Confluence, and JSM configuration, performance tuning, and alignment with enterprise standards
• Design and optimize workflows, data structures, and configurations to support SDLC and ITSM processes
• Drive adoption of automation capabilities within Jira (e.g., automation rules, integrations, plugins) to improve consistency and scalability
• Support migration to Atlassian Cloud to preserve platform continuity through Jira Data Center EOL

- Transformation and AI

• Automate and redesign SDLCNext workflows to improve end-user experience and streamline execution across programs and services
• Transform Process & Tools (P&T) operations by reducing manual work through Jira automation, integrations, and AI-enabled solutions
• Identify and implement AI-driven opportunities to improve workflow efficiency, data quality, and decision-making across SDLC and ITSM processes
• Drive continuous improvement in how SDLCNext and supporting teams operate, including interfaces with external partners, through automation and scalable system design

- Metrics & Governance

• Track and report on platform and delivery performance metrics (e.g., ticket throughput, SLA adherence, backlog health)
• Use metrics and operational insights to drive prioritization, performance improvements, and corrective actions

- Team Leadership & Stakeholder Management

• Lead and manage a team of personnel supporting ITSM operations and platform enhancements, providing daily direction and performance oversight
• Manage team capacity, workload distribution, and resource allocation across operations and enhancement efforts
• Serve as primary advisor to Government Product Manager and stakeholders, aligning priorities across DHMS programs
• Maintain regular communication with stakeholders, providing updates on platform performance, enhancement progress, and service impacts

Requirements:

• 5+ years of experience in product ownership, product management, or platform delivery roles with clear ownership of backlog, prioritization, and delivery outcomes
• Deep hands-on expertise with Jira and Atlassian tools (Jira, JSM, Confluence), including workflows, automation rules, data models, JQL, dashboards, and configuration at scale
• Proven experience designing and implementing automation solutions within Jira or similar platforms to reduce manual effort and improve operational efficiency
• Demonstrated experience applying AI or Generative AI tools to automate workflows, improve platform operations, or enhance delivery outcomes
• Strong understanding of ITSM processes, including incident, service request, and change management
• Experience balancing day-to-day operational support (e.g., ITSM) with delivery of new features, enhancements, or automation initiatives
• Demonstrated experience managing and directing teams in a delivery and/or operational environment
• Proven ability to define priorities, manage competing demands, and make tradeoff decisions in complex stakeholder environments
• Strong stakeholder management and communication skills, with ability to engage both technical and non-technical audiences
• Experience tracking and using performance metrics (e.g., throughput, SLA adherence, backlog health) to drive decisions and improvements
• U.S. Citizenship with ability to obtain/maintain CAC

Desired Skills:

• Prior experience with DHMS, DHA, or similar federal programs is preferred but not required

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $115,000 - $162,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.