Leads enterprise IT program management and Agile delivery for EUC initiatives. Responsibilities include PI planning, sprint facilitation, roadmap and capacity management, work prioritization, risk and dependency tracking, vendor coordination, release governance, and executive reporting. The role partners with engineering, operations, product, leadership, and managed service providers to improve delivery predictability and manage infrastructure modernization programs.
Location Designation: Hybrid - 3 days per week
Technology, Data, AI and Ventures:
Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.
Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last.
Role Overview
The Senior Project Manager / Scrum Master leads program management and agile delivery for the EUC organization. The role owns PI planning, sprint execution, and work allocation across EUC engineering and operational teams, and provides clear, consistent status to technical and executive stakeholders.
What You'll Do:
Program Management• Own end-to-end program management for EUC initiatives, including scope, schedule, dependencies, risks, and budget tracking• Maintain an integrated roadmap across endpoint management, release management, vendor-delivered services, and infrastructure modernization efforts• Produce concise status reporting, dashboards, and executive updates for IT leadership• Drive RAID management (risks, assumptions, issues, dependencies) with clear escalation paths
Agile Delivery & Sprint Management• Facilitate sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives for EUC teams• Coach teams on agile practices and adapt the framework to infrastructure and operations work, which mixes planned, operational, and interrupt-driven demand• Track velocity, throughput, and predictability, and use them to improve planning accuracy• Remove impediments and resolve cross-team blockers
PI Planning & Execution• Plan, organize, and facilitate quarterly PI planning events, including pre-planning, readiness, and post-PI follow-through• Lead capacity planning and objective setting with EUC engineering leads and product owners• Manage inter-team and cross-organization dependencies, and monitor PI objective progress
Work Allocation & Prioritization• Partner with EUC leadership to prioritize and allocate work across engineering teams based on capacity, skills, and business priority• Maintain a transparent intake process for new requests, projects, and operational demands• Balance committed program work with run/operate responsibilities and unplanned work
Governance, Vendor & Stakeholder Coordination• Coordinate delivery across internal teams and managed service providers, tracking vendor deliverables against commitments• Support release governance, change coordination, and audit/compliance remediation tracking• Communicate effectively with audiences ranging from engineers to senior executives
What You'll Bring:• 7+ years of program or project management experience in enterprise IT, with 3+ years as a Scrum Master or agile delivery lead• Demonstrated experience running PI planning (SAFe or comparable scaled agile framework) and managing multi-team programs• Strong understanding of infrastructure and operations delivery, ideally endpoint, desktop engineering, or EUC• Proven ability to manage dependencies, risks, and stakeholders across multiple teams and vendors• Excellent written and verbal communication, including executive-level reporting• Proficiency with Jira, ServiceNow, Monday, and M365 / PowerPoint /PowerBI for reporting
Preferred Qualifications• SAFe Release Train Engineer (RTE), SAFe Scrum Master, PMP, or CSM certification• Experience with endpoint management platforms (e.g., Intune, SCCM/MECM), software packaging, patching, or release management• Experience coordinating work with managed service providers or outsourced partners• Background in financial services or another regulated environment• Experience with ITSM/change management processes and audit-driven remediation work
Success Measures• PI objectives delivered predictably, with transparent tracking and early risk escalation• Improved sprint predictability and team throughput• Clear, timely executive reporting with no surprises• Reduced cross-team friction through well-managed dependencies and intake
Job Level: LEVELPF4
Pay Transparency
Salary Range: $100,000-$143,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 95255
#BI-Hybrid
Technology, Data, AI and Ventures:
Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.
Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last.
Role Overview
The Senior Project Manager / Scrum Master leads program management and agile delivery for the EUC organization. The role owns PI planning, sprint execution, and work allocation across EUC engineering and operational teams, and provides clear, consistent status to technical and executive stakeholders.
What You'll Do:
Program Management• Own end-to-end program management for EUC initiatives, including scope, schedule, dependencies, risks, and budget tracking• Maintain an integrated roadmap across endpoint management, release management, vendor-delivered services, and infrastructure modernization efforts• Produce concise status reporting, dashboards, and executive updates for IT leadership• Drive RAID management (risks, assumptions, issues, dependencies) with clear escalation paths
Agile Delivery & Sprint Management• Facilitate sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives for EUC teams• Coach teams on agile practices and adapt the framework to infrastructure and operations work, which mixes planned, operational, and interrupt-driven demand• Track velocity, throughput, and predictability, and use them to improve planning accuracy• Remove impediments and resolve cross-team blockers
PI Planning & Execution• Plan, organize, and facilitate quarterly PI planning events, including pre-planning, readiness, and post-PI follow-through• Lead capacity planning and objective setting with EUC engineering leads and product owners• Manage inter-team and cross-organization dependencies, and monitor PI objective progress
Work Allocation & Prioritization• Partner with EUC leadership to prioritize and allocate work across engineering teams based on capacity, skills, and business priority• Maintain a transparent intake process for new requests, projects, and operational demands• Balance committed program work with run/operate responsibilities and unplanned work
Governance, Vendor & Stakeholder Coordination• Coordinate delivery across internal teams and managed service providers, tracking vendor deliverables against commitments• Support release governance, change coordination, and audit/compliance remediation tracking• Communicate effectively with audiences ranging from engineers to senior executives
What You'll Bring:• 7+ years of program or project management experience in enterprise IT, with 3+ years as a Scrum Master or agile delivery lead• Demonstrated experience running PI planning (SAFe or comparable scaled agile framework) and managing multi-team programs• Strong understanding of infrastructure and operations delivery, ideally endpoint, desktop engineering, or EUC• Proven ability to manage dependencies, risks, and stakeholders across multiple teams and vendors• Excellent written and verbal communication, including executive-level reporting• Proficiency with Jira, ServiceNow, Monday, and M365 / PowerPoint /PowerBI for reporting
Preferred Qualifications• SAFe Release Train Engineer (RTE), SAFe Scrum Master, PMP, or CSM certification• Experience with endpoint management platforms (e.g., Intune, SCCM/MECM), software packaging, patching, or release management• Experience coordinating work with managed service providers or outsourced partners• Background in financial services or another regulated environment• Experience with ITSM/change management processes and audit-driven remediation work
Success Measures• PI objectives delivered predictably, with transparent tracking and early risk escalation• Improved sprint predictability and team throughput• Clear, timely executive reporting with no surprises• Reduced cross-team friction through well-managed dependencies and intake
Job Level: LEVELPF4
Pay Transparency
Salary Range: $100,000-$143,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 95255
#BI-Hybrid
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