Senior Associate, Process Manager

Senior Associate, Process Manager
As a Process Manager (Senior Associate) at Capital One, you will be instrumental in ensuring the flawless operation, governance, and continuous enhancement of our credit bureau reporting and dispute processes. We are seeking a detailed expert who thrives on optimizing complex systems and possesses the learning agility to dive deep into technical workflows and data.
You will be a key contributor in shaping our operating model, constantly challenging the status quo and identifying opportunities to merge processes to eliminate duplication or drive automation. This role requires the ability to surface risks before they happen, conduct rigorous root cause analysis, and design effective controls to ensure we remain well-managed in a highly dynamic environment.
General Responsibilities :

• Process Excellence & Governance: Act as a process expert, staying on top of requirements in a changing environment while providing proactive visibility to deadlines and managing well-designed controls.
• Strategic Communication: Tailor complex communications and create structured slides that drive change management for senior leaders with minimal manager support.
• Cross-Functional Collaboration: Build buy-in across immediate and upstream/downstream groups; push and pull on product and feature designs with Tech, Data, Legal, and Compliance to drive the right outcomes.
• Data & Technical Leverage: Lean into data to build or influence the creation of tools that reduce errors, enhance controls, and deepen process understanding.
• Problem Solving & Risk Mitigation: Proactively identify opportunities to improve agent experiences, resolve identified risks on behalf of the customer, and synthesize information to solve complex issues.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 1 year of experience working with technical teams (e.g., software engineering, data science, infrastructure)
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor's Degree or military experience
• Lean or Six Sigma certification
• Certification in relevant technical areas or platforms (e.g., AWS, Azure, Google Cloud).
• 1+ years of experience working with Agile methodologies (e.g., Scrum, Kanban) in a technical development environment.
• 1+ years of experience with executing scripts in SQL and/or other scripting languages (e.g., Python, Bash) for data analysis or process automation.
• 1+ years of experience with technical documentation tools (e.g., Confluence, Jira) and diagramming tools (e.g., Visio, Lucidchart) for complex technical workflows.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $80,800 - $92,200 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).