Senior Associate, People Leadership and Process Management (Onsite)

Senior Associate, People Leadership and Process Management (Onsite)
Do you get excited about process management and creative problem solving? We are seeking a dedicated, disciplined, and process-oriented Senior Associate to join our team. This role is critical for providing operations management across several key areas, including risk management, communications, project management, process controls and improvements, organizational effectiveness, and change management.
The ideal candidate will excel in a team environment, possess excellent communication skills, demonstrate attention to detail, and adapt quickly to change. A key part of this role is helping to deliver a streamlined Affidavits process as part of a larger team effort. We are looking for someone who is passionate about driving process improvements, working collaboratively across various Capital One areas, and contributing to the continued transformation of our processes.
General Responsibilities:

• Leading a team of onsite associates, strong people leadership skills and the ability to develop your team members.
• Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
• Define and measure performance metrics (monthly scorecards, annual appraisal) and clearly communicate to team
• Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Tracking and resolving process breakdowns
• Understanding customers' needs for the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve the desired outcome or improvement by clarifying needs and providing appropriate solutions
• Communicate effectively with both internal and external stakeholders and partners
• Share in accountability for a business level function team (Logistics, quality, innovation, morale)
• Execute flawless management of projects assigned to unit.

Location: This role is an essential position and requires on site attendance in Richmond, Virginia.
Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 3 years of Customer Channels experience
• At least 1 year of Coaching, Mentoring, or People Leadership Experience
• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelor's Degree
• At least 1 year of Consumer Legal Proceedings or Paralegal experience
• At least 1 year of experience with Legal Document review
• At least 1 year of experience with SQL
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 4 years of experience in Business Process Management, Project Management or Risk Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $80,800 - $92,200 for Unit Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).