Senior App Engine Solution Sales Executive - Retail

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Role Overview
We are seeking a highly strategic, technically fluent Enterprise Low-Code & Agentic Automation Solution Sales Specialist to accelerate revenue, influence solution strategy, and drive platform adoption across our most complex enterprise accounts.
This role operates in a highly multi-matrixed ecosystem, partnering across Field Sales, Solution Engineering, Product, Customer Success, and Industry GTM teams to shape deals, generate pipeline, and expand solution footprint. The ideal candidate blends deep technical acumen in automation, AI agents, and low-code platforms with executive-level selling and orchestration capabilities.
Key Responsibilities
Solution Sales & Revenue Impact

• Own solution strategy for low-code, workflow automation, and agentic AI use cases across a defined enterprise territory or segment.
• Partner with AEs to shape and influence multi-million dollar transformation deals from strategy through close.
• Drive pipeline creation through proactive account planning, executive engagement, and use-case ideation workshops.
• Support complex deal cycles by mapping business outcomes to platform value and economic impact.

Multi-Matrix Collaboration & Orchestration

• Operate as a solution overlay across multiple stakeholders:
  • Field Account Executives
  • Industry GTM leads
  • Solution Engineers
  • Product & Platform SMEs
  • Customer Success & Professional Services
• Influence cross-BU alignment in environments with competing priorities, overlapping targets, and shared accounts.
• Act as a solution quarterback, coordinating technical resources, field sales, and leadership to ensure unified execution.

Agentic & Automation Strategy

• Help customers define and operationalize agentic automation strategies (AI agents, digital workers, copilots).
• Position low-code and automation not as tools, but as enterprise transformation enablers.
• Connect agentic capabilities with workflow, data, and integration strategies.
• Articulate how automation and AI agents support operating model evolution, productivity, and business resilience.

Executive Engagement & Thought Leadership

• Engage C-suite and senior leaders in strategic conversations around:
  • Digital transformation
  • Workflow automation
  • AI adoption & governance
  • Platform consolidation
• Develop POVs, executive briefings, and board-level messaging linking technology to business outcomes.
• Represent the organization as a trusted advisor in customer executive forums, events, and industry engagements.

Solution Enablement & Scale

• Develop repeatable solution plays, field enablement assets, and best practices for low-code and agentic automation.
• Partner with enablement teams to upskill Account Executives and Solution Engineers.
• Share field insights back into Product, Marketing, and Strategy functions.

Qualifications
Required Qualifications

• 8-12+ years of experience in enterprise technology sales, solution sales, or technical consulting.
• Proven success selling complex, multi-product platform solutions into large enterprise accounts.
• Strong expertise in low-code platforms, workflow automation, RPA, AI agents, and enterprise integration technologies.
• Experience operating in multi-matrixed sales organizations with shared accountability and cross-BU selling.
• Demonstrated ability to influence without direct authority across sales, product, and technical teams.
• Executive presence, strong storytelling, and ability to connect technical capabilities to business outcomes.

Preferred Qualifications

• Experience selling automation or low-code platforms (e.g., ServiceNow, Power Platform, Appian, OutSystems, etc.).
• Familiarity with agentic AI architectures, LLM orchestration, and enterprise governance of AI.
• Background in strategic consulting or business transformation initiatives.
• Industry experience in Financial Services, Public Sector, Retail, Manufacturing, or Healthcare/Life Sciences.

For positions in this location, we offer a base pay of $123,300 - $183,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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