Senior Analyst, People Technology

Ready to be a Titan?

We are seeking a detail-oriented and strategic Senior Analyst to join our People Technology team on a fixed-term basis (12 months). This role will primarily support Talent Management and Talent Acquisition systems and processes, with the potential to provide backup support across other People functions. You’ll play a key role in analyzing our processes, providing ongoing support, and delivering user-centered solutions that enhance the employee and stakeholder experience.

What you'll do:

• Partner closely with the Talent Management team to support their programs from a systems and technology perspective

• Implement new features and services that enable scalable, user-friendly experiences

• Maintain and enhance existing processes, identifying opportunities for continuous improvement through technology

• Troubleshoot, triage, and resolve issues efficiently while considering root causes and downstream impacts

• Translate business needs into clear technical requirements for cross-functional partners, including Talent Acquisition, HR, Business Technology, and Engineering

• Communicate complex technical concepts clearly and effectively to both technical and non-technical audiences

• Contribute to strategic planning by balancing immediate needs with long-term system scalability and impact

What you'll bring:

• Strong analytical and problem-solving skills with a creative, solution-oriented mindset

• Excellent communication and collaboration abilities across technical and non-technical stakeholders

• A holistic thinker who can assess both details and broader system impacts

• Proven experience working in or supporting People/HR technologies

• Proficient in Google Workspace with advanced skills in spreadsheet-based data analysis and Google Apps Script

• Experience with Workday and Lattice configuration is highly preferred, and familiarity with low-code automation tools like Workato is a plus

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.