Senior Analyst, Compliance Monitoring

About the teamThe Zillow Group Compliance team designs, builds, and operates operational compliance programs that ensure adherence to state, federal, and local regulations, as well as internal policies. We partner closely with teams across Zillow Group, including highly regulated business lines such as Zillow Home Loans, Zillow Group Marketplace, real estate brokerage, title & escrow operations, and insurance services.
The Compliance Monitoring function is a critical second-line program responsible for identifying, measuring, and reporting compliance risk through structured monitoring, data analysis, and governance. As the program evolves, the team is increasingly leveraging AI-enabled monitoring models combined with human-in-the-loop review to scale coverage, improve precision, and enhance risk detection.

About the role

We are seeking a Senior Analyst, Compliance Monitoring to support the build and scaling of a modern compliance monitoring program that integrates AI-driven analysis with human review. This role is both strategic and hands-on: you will design monitoring approaches, manage large data flows generated by AI models, and maintain the technical platforms that support execution and reporting. This role focuses on operationalizing and governing technical monitoring outputs, rather than developing or engineering AI models or core systems.

You will be responsible for ensuring that technical monitoring outputs are accurate, explainable, and aligned to regulatory and compliance frameworks, and that results can be clearly communicated to stakeholders ranging from operational teams to senior leadership.

Key Responsibilities

Compliance Monitoring Program Execution

• Execute and enhance compliance monitoring activities within established frameworks.

• Review calls, documents, digital interactions, and other communications for adherence to regulatory and internal compliance requirements.
  Validate the quality and consistency of monitoring outcomes, including reviews performed by other team members or generated by AI models.

• Translate legal and regulatory requirements into measurable monitoring criteria and test logic.

AI-Enabled Monitoring & HITL Oversight

• Support and operate compliance monitoring workflows that leverage AI models with human-in-the-loop validation.

• Analyze and interpret AI outputs to assess monitoring effectiveness.

• Design, test, and maintain prompt logic and review criteria used in AI-enabled compliance monitoring workflows, ensuring outputs are explainable, consistent, and aligned with regulatory and compliance requirements.

• Identify gaps or trends in AI-generated data and recommend adjustments to monitoring logic or review processes.

• Evaluate and support alignment of AI-supported monitoring with existing compliance risk assessments and governance standards.

​Data, Platforms, and Technical Enablement

• Configure, maintain, and enhance technical platforms used to execute compliance monitoring, including Databricks, Airtable, Excel, and related tooling.

• Manage large, complex datasets flowing from AI systems and operational platforms.

• Develop scalable data structures, workflows, and reporting mechanisms to support ongoing monitoring and issue tracking.

• Ensure data integrity, traceability, and auditability of monitoring results.

Reporting & Stakeholder Communication

• Produce clear, accurate, and audience-appropriate reporting for compliance leadership, business partners, and senior stakeholders.

• Synthesize quantitative monitoring results with qualitative compliance analysis.

• Support governance, issue escalation, and remediation tracking through structured reporting.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $76,200.00 - $121,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $72,500.00 - $115,700.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 5+ years of experience in a compliance, risk, data, analytics, or systems analyst role, preferably in a regulated environment.
  Strong understanding of compliance monitoring frameworks and how testing, issue identification, and reporting fit into broader compliance programs.

• Comfortable working with large datasets and technical platforms, with the ability to independently build and maintain monitoring infrastructure.

• Experience or demonstrated aptitude in working with AI-generated outputs, including understanding performance metrics (e.g., precision, recall) and their practical implications.

• Able to bridge technical execution and regulatory intent, ensuring monitoring approaches are both analytically sound and compliance-appropriate.

• Highly detail-oriented, with strong judgment and a structured approach to problem-solving.

• Effective communicator who can explain complex data and technical concepts to non-technical stakeholders.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.