At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Senior AI Project Manager serves as a liaison between AI product management and business stakeholders for product processes, such as Go-to-market activities, roadmap coordination, and Product Enhancements. The Sr. AI Project Manager interacts with product managers, support teams, marketing, release management, operations, and leaders across the business.
- Lead AI project initiatives with full project ownership, ensuring alignment with customer expectations and timely delivery.
- Serve as project owner for internal and customer stakeholders, managing escalations and driving resolution with professionalism.
- Define and document project delivery and timelines in collaboration with cross-functional teams.
- Develop and maintain detailed project plans, training materials, and process documentation.
- Coordinate and facilitate regular status meetings and communications to ensure transparency and progress.
- Support multiple concurrent projects with strong organizational and time management skills.
- Adapt quickly to evolving priorities and business needs in a dynamic environment.
- Guide Project teams through launch readiness, deployment strategy, and lifecycle planning.
- Identify and address process gaps to enhance rollout efficiency and stakeholder satisfaction.
- Uphold company policies and ethical standards in all interactions and deliverables.
Education Requirements
Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required
Experience Requirement
- Experience with AI/Gen AI project delivery
- Experience with Waterfall & Agile (Hybrid/Iterative) Project Delivery Methodologies
- Experience with Customer Facing Project Delivery
- Excellent Communication and Escalation Mgmt. skills
- 7+ years’ experience in project management
- Experience with Revenue Forecasting & Risk Planning
- Experience with Project Metric/KPI Reporting (e.g. PBI, etc.)
- Adaptable and Solution-Oriented under Tight Deadlines
- Ability to Manage Multiple Projects at a time
- Ability to work with and to interpret technical information to non-technical individuals
- PMP Certification
You will have an advantage if you also have:
- Experience with AI driven Project Mgmt. Tools
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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