Build and operate backend services, asynchronous workflows, and asset pipelines supporting conversational AI experiences. Manage versioned AI configurations, prompts, knowledge artifacts, and media assets; integrate shared services and external APIs; implement security, observability, retries, testing, release, and rollback processes. Evaluate compatibility, privacy, licensing, reliability, storage, processing time, and vendor costs while collaborating with engineering teams and digital-human specialists.
This is a remote position.
****If not located in LATAM, PLEASE DO NOT APPLY, thanks****
At GBH, we don’t just do tech, we live it, breathe it, and build it with purpose.
We're the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart.
We’re Geared for Impact. Built for Belonging. And always ready for what’s next.
We are on the lookout for a Senior AI Engineer to build the backend services and asset pipelines behind conversational AI experiences. This engineer owns versioned AI configuration and media-asset workflows, including their integrations with shared services and downstream consumers. This is a software engineering role with AI and media integration responsibilities.
You will be responsible for:
- Build secure authoring APIs and workflows for creating, reviewing, releasing, and retiring versioned AI configurations.
- Build a repeatable pipeline for instructions, behavioral settings, and knowledge artifacts. Track versions and dependencies across releases.
- Integrate with shared registries, knowledge services, evaluation tools, and downstream consumers through documented contracts.
- Build workflows that produce, validate, version, and package approved appearance and voice assets. Record the selected variants in an asset manifest.
- Work with a digital-human specialist to test output compatibility, quality, licensing constraints, and use across device and fallback paths.
- Design asynchronous jobs, retries, idempotency, access controls, observability, release, and rollback for production systems.
- Build unit, contract, and integration tests. Review code, including AI-generated code, before merge.
- Measure pipeline reliability, processing time, storage use, and vendor costs.
Requirements
- Experience building and operating production backend services and asynchronous processing workflows.
- Strong TypeScript or Python skills, API design, automated tests, error handling, and code review.
- Experience integrating LLM or multimodal APIs into production software, including versioned prompts or configurations.
- Experience with cloud storage, artifact versioning, access controls, observability, and deployment in AWS or a comparable cloud.
- Experience integrating external services through APIs or SDKs and managing failures, retries, and vendor dependencies.
- Ability to define and test contracts with other engineering teams.
- Ability to assess data-handling, privacy, and licensing requirements when selecting an integration.
Meet the Team
We’re a company that empowers people. Instead of rules, we have three company values to let you do what you do best. You’re free to be passionate, innovative, collaborative, live a life of integrity, care for those you work with, and delight our customers.
On this team you´ll work with a group of talented professionals such as Hector Aristy.
Benefits
Why Join GBH?
- Our Culture: A friendly, fast-paced and inclusive environment. We rely on an open and empathetic culture that constantly promotes the growth of our team.
- Learning & Development: We do our best to set the best baselines to accelerate your career.
- Benefits & Rewards: We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.
What Happens once you apply?
Once you have completed your application, we will review your profile and you will hear from us in a period of 5 to 10 days maximum.
Equal Opportunity: The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, or language.
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