Senior Account Manager

Are you a proactive, results-oriented professional looking to accelerate your career in software sales? If you thrive in a consultative, customer-centric culture with executive support and clear advancement opportunities, Kaseya is the place to be.

The thousands of professionals who succeed at Kaseya are prepared to go above and beyond—for the betterment of our customers, their careers, and their long-term financial success.

Be responsible for owning and strategically managing a portfolio of key accounts, proactively engaging with customers to understand their evolving business needs, technical environments, and long-term objectives. This includes developing a deep understanding of each customer’s business, maintaining regular executive-level communication, anticipating challenges, and delivering preemptive, value-based solutions.

Partner closely with customers to identify cross-sell, upsell, and expansion opportunities across the Kaseya portfolio, aligning additional features and services to customer outcomes while driving sustainable revenue growth.

Identify expansion opportunities within existing accounts and collaborate with customers to develop account strategies and growth plans that support mutual success.

Monitor product usage, adoption metrics, and account health to proactively address potential risks or adoption barriers. Adhere to established sales processes, checklists, and timelines to consistently execute expansion strategies and achieve revenue targets.

Be driven by communication, relationships, and sales. You understand that the strength and depth of your customer relationships directly correlate to the achievement of your sales goals and long-term account growth.

To excel in this role, you will develop a deep understanding of Kaseya’s products, integrations, and IT Complete™ platform, enabling you to articulate strategic value and position solutions effectively. You will proactively educate customers on new features, updates, and best practices, delivering personalized sessions to ensure customers maximize the full value of their technology investments.

Collaboration with internal specialists and cross-functional teams will be essential to engage customers in product value, drive adoption, and support complex sales cycles. You will act as a trusted advisor, guiding customers through solution expansion while aligning with their technical and business priorities.

Furthermore, you will collaborate cross-functionally to support internal teams in addressing customer needs, serving as the voice of the customer to influence continuous improvement. You will participate in proactive alignment meetings, support onboarding for new customers, and drive ongoing product adoption through tailored action plans and account strategies.

This role offers a stimulating, high-impact environment with ongoing education and training opportunities to further develop your sales leadership, industry knowledge, and product expertise.

• 2-5+ years of B2B sales experience, preferably in SaaS, IT management, MSP, Network Security, or a related technology industry

• Demonstrated success managing and growing existing customer accounts through expansion, cross-sell, and upsell

• Strong consultative selling skills with a proven track record of exceeding revenue targets

• Experience operating in a metrics-driven, fast-paced sales environment

• Proven ability to forecast accurately and manage complex pipelines

• A motivated, coachable, competitive, and resilient achiever driven to win and excel

• Exceptional interpersonal, communication, and organizational skills

• Ability to create and manage weekly, monthly, and rolling 6-week sales forecasts

• Experience using CRM applications (Salesforce preferred) to manage accounts, opportunities, and pipeline

• Fluency in French and English is mandatory for this role

• Willingness to travel occasionally for team meetings, customer engagements, or company events

The expected compensation range for this role is CAD $80,000–$90,000 base salary, with approximately $80,000 in variable compensation (uncapped OTE). Commission is uncapped and includes accelerators for exceeding targets. Additional bonus and equity opportunities are available and will be discussed during the recruitment process.

If you are a resilient achiever, driven to win and excel, and meet the above qualifications, Kaseya would like to speak with you about joining our team to empower customers’ efficiency, profitability, and success through our award-winning IT Complete™ platform, while contributing to Kaseya’s continued hyper-growth.