Data Axle is a leader in data solutions that drive meaningful connections between companies and people. We harness data, AI, and technology to create authentic, personalized experiences to improve our clients’ business performance. Recognized for delivering innovative B2B and B2C solutions and exceptional service for more than five decades, our global team is dedicated to helping businesses and nonprofits of all sizes thrive We are currently seeking a Senior Account Manager
General Summary:
The Senior Account Manager position is responsible for growing new business and retaining existing customers by developing and cultivating strong customer relationships. This position is also responsible for generating revenue from new and past customers through consultative selling and outstanding customer service practices. This position will customarily and regularly exercise discretion and independent judgment relative to matters of significance.
Essential Job Functions:
- Execute planned sales activities, which may come from a target list of high potential existing customers, new logo’s or a combination of both.
- Execute renewal and upgrade activities according to Company standards.
- Meet or exceed monthly, quarterly, and annual revenue goals.
- Develop and implement account plans that document specific sales strategies and tactics.
- Build and sustain customer relationships at multiple levels.
- Identify specific opportunities for customer upgrade within a target list of existing customers.
- Qualify and validate customer-specific needs and develop solution criteria.
- Develop, in concert with customers, options for addressing those specific needs.
- Effectively and powerfully communicate the value proposition to existing customers.
- Act as a customer advocate throughout the entire sales process and solution delivery process.
- Forecast and track sales revenues and activities in a timely manner using the customer relationship management (CRM) system and other tools.
* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.
Supportive Job Functions:
- Stay current with market developments, competitive offerings, technological advances, and Company products.
- Perform other miscellaneous duties as assigned by management.
*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.
Preferred QualificationsKnowledge, Skill, and Abilities:
- Sense of urgency.
- Proven track record of overachievement within sales environment.
- High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
- Sound and up-to-date technical knowledge; familiarity with using CRM systems.
- Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner. Strong phone skills and written communications skills.
- Outstanding negotiating and closing skills.
- Ability to build and sustain trust among customers and colleagues.
- Ability to make independent choices regarding matters of significance to business operations.
- Ability to travel as needed.
Education, Experience, and Certification:
- Bachelor’s degree or equivalent experience is required. *
- 5 to 7 years of high-value, business-to-business, solution sales experience is required. *
- Professional training in selling and account planning processes.
*Minimum requirements needed to perform the job.
Scope of Job:
- No direct or indirect reports.
- No supervisory responsibility. Occasional supervision received.
- Working conditions are good, with some travel, and a consistent workweek.
- Errors may be serious and difficult to discover.
- Contact with others inside and outside of the Company is regular and frequent.
- Some access to confidential data.
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