Senior Account Manager

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. 

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

Digible, Inc. is looking for a Senior Account Manager to join our team!

Our Client Services department is responsible for cultivating extraordinary relationships with our clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting and exceeding expectations. Today, the team consists of 15 individuals managing 800+ monthly active accounts with plans to expand in 2022. The Senior Account Manager joining this team will be directly responsible for managing 80-100 accounts as the main point of contact, providing strategic digital marketing insight and recommendations, all while owning projects that push the department forward. The Senior Account Manager will oversee all digital aspects of their client’s campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify and more. The Senior Account Manager will also act as a product expert for Digible’s tech platform, Fiona. The Senior Account Manager has in-depth digital knowledge, extraordinary communication and leadership skills and thrives in a fast paced environment. 

You’ll love this job if you:

• Love talking to clients, building relationships and finding ways to proactively provide value 
• Are a digital marketing whiz who keeps up with ever changing digital trends
• Have a knack for simplifying complicated digital data stories into a easy to understand narrative that non-industry experts can digest
• Enjoy data analysis and diving into the weeds when you need to
• Love knocking out emails and are fast to respond
• Are a highly organized individual and pride yourself on keeping track of small details
• Love leading projects, can set project vision from start to finish, build out milestones and oversee execution. Examples of projects include: revamping our onboarding process and working cross-departmentally to build out a new product offering.
• Have strong leadership skills and can organize work across multiple people and departments
• Can balance client work with bigger picture thinking to support company initiatives
• Are a team player and naturally think “we” instead of “I”
• Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

What you’ll do:

• Deliver a high level of customer service and manage all aspects of the client relationships with anywhere from 4-8 corporate client contacts and 100-120 different accounts maintaining a response time under 10 hours and a monthly retention rate of 96%+
• Provide monthly reporting and analysis by the 6th business day of the following month, and present key findings on monthly client calls. 
• Own quarterly department projects including but not limited to scoping work, creating milestones as a path to execute, setting deadlines, delegating tasks and ensuring deadlines are met by holding the team accountable.
• Proactively make recommendations that solve department problems and client goals by improving efficiency and increasing ability to scale 
• Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, and Native.
• Proactively monitor campaign performance and make recommendations. Work closely with our operations team to optimize campaigns for best ROI
• Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona
• Lead and deliver strategic business reviews across enterprise clients 
• Ensure adoption of Fiona, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback
• Work selflessly with other departments to provide the best client experiences

How success will be measured:

• Client satisfaction
• Client retention rates
• Email response times
• Strategic business reviews

You should have:

• 3+ Years in a Client Facing Role
• 3+ Years of Digital Marketing Experience
• Experience Working in a Fast Paced Agency Environment
• Multifamily/Senior Living/Student Housing Experience is a Plus
• Superb communication skills
• The ability to learn quickly
• A growth mindset
• A values-driven personality.

Pay, perks, and more:

• Salary Range: $80,000-$100,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere) OR 1 Day / Week Remote
• Profit Sharing Bonus
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement
• We offer 11 paid holidays
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, and Vision)
• We offer $75/ month reimbursement for Physical Wellness
• We offer $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Monthly Social Events
• Weekly Lunches and Snacks for in-office employees